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Position Summary

As the Executive Director, Asset Protection Field Operations, you are an experienced proven leader with a deep operational knowledge of all retail store functions that could adversely impact profitability in our most complex and challenging markets. Through extensive field experience, you have an acute awareness of the drivers of shrink, how those change based on different store types, and most importantly how to mitigate them most effectively. You will help create the broader strategy and tactics but will ultimately own the flawless execution of those strategies and the expected financial outcomes.

Defining the standards and holding Asset Protection and store field teams accountable to both delivering and sustaining them will be a critical component to the overall success. Thus, this role will require analytical capabilities to understand shrink trends and field performance at a more granular and holistic level to help identify opportunities for continuous improvement. Attracting, developing, coaching, retaining, and promoting talent at all levels will be an important facet of this role – as will, collaborative partnerships with store field leadership.

In addition to leading all aspects of Asset Protection in the field, the Executive Director, Asset Protection Field Operations, is also responsible for leading highest priority, enterprise-wide corporate-driven initiatives which includes operational execution for all stores within their span. The enterprise-wide, highest priority initiatives will require cross-functional leadership across CVS, and the knowledge, skills, and ability to gain consensus and alignment at the VP level. This role will help develop key loss prevention strategies and objectives, designed to educate, enhance awareness among all levels of colleagues, with the overall objective of controlling shrink and protecting the company’s assets. Thus, as a result, the

Executive Director, Asset Protection Field Operations will support the five overarching Asset Protection organization pillars. This creates a thoughtful and strategic connection between the field and corporate teams, while building critical expanded skills for ongoing development and career progression.

The Executive Director, Asset Protection Field Operations, will lead a team of approximately 5 direct reports, comprised of primarily RAPMS and an extended team of approximately 40+ in the Midwest. This role’s primary business partners will be multiple Executive Directors in both the Field and Corporate organizations, overseeing all Pharmacy and Front Store Operations, as well as 15-20 Region Directors. Being a trusted thought-partner will be critical to the success in delivering sustainable results that help improve CVS’ bottom line across 1,000 retail stores. This role reports directly to the AVP, Asset Protection.

• Partner and support the Division VP in all things related to shrink and profitability

• Executing to established standards, while pressure-testing and evolving them, in an effort that drives the desired financial outcomes

• Lead the ongoing evolution of Asset Protection field and corporate operating initiatives; focusing on the enterprise's highest priorities that yields the highest ROI

• Develop strong relationships/partnerships with key stakeholders across the enterprise to establish credibility with various levels of management and key business partners

• Effectively communicate prioritized strategies, progress towards expected financial outcomes, and provide meaningful insights regarding shrink results at the SVP level, demonstrating an understanding and appreciation of the business senior leadership

• Supporting CVS Health in attracting, retaining, and engaging a diverse and inclusive consumer-centric workforce that delivers on our purpose and reflects the communities in which we work, live, and serve.

Travel 60%

Required Qualifications:

• 10+ years of Asset Protection experience

• 8+ years of retail field management experience

• 5+ years of multi-site leadership experience

• Extensive store and shrink operations background

• Proven experience leveraging data & analytics to identify and outline strategic priorities

• Demonstrated abilities to lead under pressure, adapt to changing dynamics, and find solutions that satisfy multiple ‘customers’ of the business.

• Strong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlines

• Strong personal integrity and judgment, including a track record of managing highly sensitive or highly-visible business matters

• Strong communication skills in both formal and informal writing and speech

• Demonstrated growth mindset and willingness to learn and accept feedback

• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

• Leadership experience in retail, healthcare, or pharmacy organization

• Extensive travel

Preferred Qualifications:

• Experience working in a retail pharmacy setting.

• Advanced Degree

Education:

Bachelor degree Required

Master's Degree Preferred

Pay Range

The typical pay range for this role is:

$131,500.00 - $303,195.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 12/31/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.