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Armstrong World Industries - Corporate Project Coordinator, Architectural Specialties Job in Lancaster, Pennsylvania

Reference #: 39490-en_USJob: Field Customer ServicePrimary location: Lancaster, PennsylvaniaRelocation offered: NoEmployment status: Full-TimeTravel: 10%Location: Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, BandBs, museums, great shopping, entertainment venues and restaurants.Armstrong World Industries, Inc. (AWI) is hiring a Project Coordinator, Architectural Specialties in Lancaster, PA.As our Project Coordinator, you will be an integral part of the team, interfacing with customers and the sales team to actualize orders for premium and custom Architectural Specialties solutions.Why should you join Armstrong World Industries?Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,500 employees and a manufacturing network of twelve facilities.At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.What does it mean to work at Armstrong?It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.Personal development to grow your career with us based on your strengths and interests.A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe.A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.What you'll be doing:Reviewing incoming orders for completeness and accuracy; ensuring that orders have corresponding quotations and validating pricingUtilizing SAP system to manually create sales ordersUtilizing Salesforce system to process Quote to Order ordersUtilizing Salesforce system to update order status that is linked to the Domino trackerProviding excellent communication to customers related to their order status from order receipt to order shipmentDeveloping an understanding of customers' needs and taking actions to ensure that such needs are metCreating positive customer experience with internal and external customers during entire order life cycle, which may include order revisions, special delivery requirements, expediting requests, and other ad hoc requestsIdentifying and offering alternatives to resolve problemsFacil