Job Information
BCAA Field Adjuster II in Kelowna, British Columbia
Why BCAA?
Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.
We are currently hiring a Field Adjuster to join our Claims team based in Kelowna, BC !
As a Field Adjuster, you will operate within Claims Performance Standards to Property and Casualty Insurance Claims (homeowners, recreational vehicle, travel accident benefits) requiring field investigation and determines if coverage is available for a loss within the insuring agreement, and then proceeds to settle or deny the claim.
Who you are
You enjoy working independently and can troubleshoot when needed.
You’re a good communicator and recognize the importance of listening well and keeping other team members informed about your work.
You can deal with stressful situations calmly and professionally.
You have our Members’ best interests at heart, providing exceptional client relations and personalized service to meet their needs.
You are an analytical thinker and decision maker who gathers information before jumping to conclusions.
You’re proactive with meeting deadlines and takes initiative.
What a typical day looks like
Advises insured of the rights and obligations in accordance with the policy and the appropriate Insurance Act
Investigates the claim in order to determine if the policy will respond to the loss and investigates the legitimacy of the claim.
Interviews and/or takes statements from policyholders, claimants and witnesses.
Reviews information including, but not limited to, estimates, photos and/or videos of property damage, proof of ownership, hospital records, and other pertinent information required to fully substantiate the claim.
Maintains updated, current and organized claims files in accordance with Claims Performance Standards.
Negotiates a fair and cost-effective settlement with the insureds', claimants or claimant’s legal representative either directly or through the services of retained counsel.
Validates information, including but not limited to invoices and receipts.
Processes payments in accordance with BCAA best practices.
Arranges disposal of salvage arising from settled claims in accordance with departmental standards.
What you bring
Post-secondary diploma in business or related courses, programs, licenses (insurance related) and/or equivalent work experience
5 to 8 years in a claims environment
Valid BC Driver’s License with a clean driving record
Bonus Qualifications:
CIP designation
Second language
Disclaimer
ICBC has moved to an insurance model that is driver based, where crashes will now follow the driver. For more information on this change and how it may affect you, please visit www.icbc.com/change .
Internal Applicants: The last day to apply for this role is end of day August 28, 2024. Please note this is a Grade 11 position.
The salary range for this position is $70,693.68 to $88,367.16 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%.
What we offer:
The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
Career and personal development to help you grow and reach your goals.
Incentives that recognize team and individual sales and performance.
Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
*for permanent employees
We’re always looking for amazing people like you. Apply today!
BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com .