Cerner Technical Solution Analyst II in Kansas City, Missouri
Technical Solution Analyst II
AMS Production Support
As a Technical Solution Analyst II within Support Services, you will perform solution-related service request investigation, incident resolution, and application maintenance. You will be responsible for performing more complex troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will also perform more complex troubleshooting investigations via back-end methods by capturing log files, querying tables, updating database fields, and updating/cycling servers. In addition, you will prioritize the work of self and others based on severity and urgency and balancing client and business needs in complex situations. You will collaborate across teams and organization to ensure complex issues are addressed by the appropriate individuals, document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation.
Auto req ID:
Mgd Svcs - AMS
Applicants for U.S.-based positions with Cerner must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
Due to specific client contract requirements, this position requires that the successful candidate be a U.S. citizen. The client contract also requires receipt of the appropriate government security clearance card applicable for the position.
Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, covid-19 vaccination, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.
Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.
Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
EEO is the Law with Supplement (English) (https://www.cerner.com/-/media/FF88D3155CB245EB98BA1DB8F934E3E5.ashx)
E-Verify Participation (English)
Right to Work (English) (https://www.cerner.com/-/media/E1CD6BEF8082430E882E5CD9D5165A86.ashx)
Pay Transparency Nondiscrimination (English)
EEO is the Law with Supplement (Spanish) (https://www.cerner.com/-/media/801186E054394473A0E1380768F3FE47.ashx)
E-Verify Participation (Spanish)
Right to Work (Spanish) (https://www.cerner.com/-/media/96E03778704E4492B394F95521A0B7E8.ashx)
Pay Transparency Nondiscrimination (Spanish)
At least 6 years total combined related work experience and completed higher education, including:
At least 1 year customer service, call center, hospitality and/or technical support work experience
At least 5 years additional work experience directly related to the duties of the job and/or completed higher education, including:
Bachelor's degree in Computer Engineering, Computer Science, Information Systems, Software Engineering, or related field, or equivalent relevant work experience
Receipt of the appropriate government security clearance card applicable for your position
Due to the client contract, you will be assigned, this position requires you to be a U.S. citizen
Perform other responsibilities as assigned
Provide on-call support when needed
Willing to work additional or irregular hours as needed and allowed by local regulations
Willing to work on a flexible schedule as needed
Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
Relocation Assistance Available:
Hybrid or Remote
Support Services & Operations
Working Environment Description:
This position offers a Hybrid or Remote working environment. Meaning if you live within a metro area of a Cerner office, you will split working time between a Cerner office and remote. If you are not within a metro area of a Cerner office, you can live and work in your current geographical location and work primarily remote. #LI-Hybrid #Remote