Cerner Senior Manager, Client Support in Kansas City, Missouri
Senior Manager, Client Support
AMS Production Support
The Senior Manager, Client Support leader will provide management and leadership support to associates assigned to support specific software, hardware, and/or system solutions. You will be responsible for managing and directing the day-to-day operations of associates assigned to support of specific software, hardware, and/or system solutions. You will need to ensure all phases of technical support are properly coordinated, scheduled, monitored, tracked, escalated and/or resolved. Other responsibilities will be to prioritize and schedule work, allocate resources, monitor progress, and support change management efforts; ensure support efforts meet quality standards, promote client satisfaction, and adhere to service level agreements; act as a resource for questions/issues and serve as an escalation point for solving complex issues or situations.
Auto req ID:
Mgd Svcs - AMS
Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, covid-19 vaccination, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.
Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.
Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
EEO is the Law with Supplement (English) (https://www.cerner.com/-/media/FF88D3155CB245EB98BA1DB8F934E3E5.ashx)
E-Verify Participation (English)
Right to Work (English) (https://www.cerner.com/-/media/E1CD6BEF8082430E882E5CD9D5165A86.ashx)
Pay Transparency Nondiscrimination (English)
EEO is the Law with Supplement (Spanish) (https://www.cerner.com/-/media/801186E054394473A0E1380768F3FE47.ashx)
E-Verify Participation (Spanish)
Right to Work (Spanish) (https://www.cerner.com/-/media/96E03778704E4492B394F95521A0B7E8.ashx)
Pay Transparency Nondiscrimination (Spanish)
At least 10 years total combined related work experience and completed higher education, including:
At least 3 years customer service, call center, hospitality and/or technical support work experience
At least 7 years additional work experience directly related to the duties of the job and/or completed higher education
At least 3 years people management, matrix management, project management or other indirect leadership work experience
Bachelor's degree or equivalent relevant work experience
Perform other responsibilities as assigned
Willing to work additional or irregular hours as needed and allowed by local regulations
Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
Relocation Assistance Available:
Hybrid or Remote
Support Services & Operations
Working Environment Description:
This position offers a Hybrid or Remote working environment. Meaning if you live within a metro area of a Cerner office, you will split working time between a Cerner office and remote. If you are not within a metro area of a Cerner office, you can live and work in your current geographical location and work primarily remote. #LI-Hybrid #Remote