Commerce Bank Personal Banker in Kansas City, Missouri
About Working at Commerce
Wouldn’t it be great to build your career at a bank that’s known for helping people with their financial challenges? That’s exactly what you’d be doing when you join the team at Commerce Bank. We’re looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You’d be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.
No wonder we’ve been an industry leader for over 150 years and have developed a reputation as a great place to work in the financial services world. If you’d like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We’re always looking for the best and brightest.
About This Job
Our Personal Bankers are personable, goal-oriented, and have a passion for helping our customers improve their financial health. As a Personal Banker, you’ll gain valuable insight into banking and finance, while helping customers with their daily financial challenges. You’ll be helping yourself too, because Commerce has a tradition of recognizing and rewarding people for their talent, skills, and contributions. If this sounds like a fit for you, we’re looking for a new Personal Banker to join our team at our Brookside location.
Personal Bankers are the key ambassadors of the Commerce Bank brand. In this retail banking role, you will develop and maintain long lasting relationships with not only your customers, but with your co-workers and other lines of business within Commerce. As a Personal Banker, your goal is to uncover the financial needs of each customer and educate them on solutions to address those needs.
As a Personal Banker, you’ll:
Receive the tools, resources, and training you need to be successful.
Educate customers on a variety of retail products and digital solutions that enhance the customer experience.
Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.
Actively listen to our customers so you can make appropriate recommendations that match their needs.
Establish relationships with internal departments and refer customers to bank specialists when complex financial needs are identified.
Interact with customers both in person and through proactive phone calls to ensure we are meeting their financial needs.
Be able to earn more than your base pay through our quarterly incentive program and $100 for every Saturday worked.
Educate customers on a variety of retail products and digital solutions that enhance the customer experience
Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements
Actively listen to customers and make appropriate recommendations that match their needs
Establish relationships with internal departments and refer customers to bank specialists when complex financial needs are identified
Interact with customers both in person and through proactive phone calls to ensure their financial needs are being met
Perform other duties as assigned
Knowledge, Skills & Abilities Required
Excellent customer service skills with the ability to quickly connect with customers
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Strong proficiency with Microsoft Word, Excel and Outlook
Education & Experience
High School diploma or equivalent combination of education and experience required
2+ years experience in a sales position within the financial services industry preferred
Experience working in an environment with individual and team goals preferred
For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.
Location: 6336 Brookside Plaza, Kansas City, Missouri 64113
Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.
Why Commerce? (https://www.commercebank.com/careers/about-commerce)
Inclusion and Diversity at Commerce
How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team)
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Equal Opportunity Employer
Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender, gender identity, gender expression, veteran status, disability status, or any other applicable characteristics protected by law.