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Commerce Bank Merchant Customer Support Representative in Kansas City, Missouri

About Working at Commerce

Wouldn’t it be great to build your career at a bank that’s known for helping people with their financial challenges? That’s exactly what you’d be doing when you join the team at Commerce Bank. We’re looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You’d be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we’ve been an industry leader for over 150 years and have developed a reputation as a great place to work in the financial services world. If you’d like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We’re always looking for the best and brightest.

About This Job

Our Merchant Support Center Representatives are responsible for inbound and outbound calls related to securing new relationships and retaining/expanding existing ones. This representative will be part of a fast-paced work atmosphere dedicated to consistently create and deliver an extraordinary client experience for our merchant clients.

Essential Functions

  • As a member of this team, this representative will provide both industry and technical expertise as it relates to several products, including credit and debit card processing, electronic check conversion, gift card/loyalty programs, and point-of-sale terminals and gateways.

  • Individual will assist merchants with questions that involve transaction processing, First Data merchant statements, billing, Visa, MasterCard, Discover, and American Express rules and regulation adherence as well as maintaining Payment Card Industry standards.

  • Perform other duties as assigned

Work Schedule

Monday – Friday 9:00am-6:00pm

Knowledge, Skills & Abilities Required

  • Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

  • Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

  • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

  • Ability to deescalate situations with customers with the ability to explain steps being taken to resolve an issue without creating a reputational risk to the bank

  • Ability to maintain a high degree of confidentiality

  • Ability to translate technical requests to customers without technical expertise

  • General understanding of computer systems and applications

  • Intermediate level proficiency with Microsoft Outlook, Word, Excel and Power Point

Education & Experience

  • High School Diploma or Equivalent

  • Associate’s degree or equivalent combination of education and experience preferred

  • 2+ years customer service experience required

  • Visa/MasterCard/Discover/American Express Acquirer Regulation knowledge preferred

  • Technical troubleshooting preferred

  • Bi-Lingual Spanish speaking experience preferred but not required

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:

Full time

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.

Why Commerce? (https://www.commercebank.com/careers/about-commerce)

Inclusion and Diversity at Commerce

How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team)

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    Equal Opportunity Employer

Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender, gender identity, gender expression, veteran status, disability status, or any other applicable characteristics protected by law.