Tri-County Mental Health Services Medical Office Receptionist in Kansas City, Missouri
Medical Office Receptionist
Title: Medical Office Receptionist
Department: Access/Crisis Intervention
Salary Range: 14.50 + per hour
Employment Status: Full-time
*COVID vaccine required per CMS guidelines, or medical or religious exemption must be requested prior to hire.
Responsible for tasks related to checking clients in for appointments or services, checking clients out, and rescheduling appointments following receipt of services; scheduling/rescheduling appointments by phone, accommodating visitors; and answering general informational questions.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Welcomes agency consumers and visitors at the front desk and providing necessary triage for walk in assessments.
Checks consumers in and out for appointments/services; ensuring follow-up appointments are scheduled at the appropriate interval; ensuring all necessary paperwork and payments are received. Notifies the appropriate staff member and assists the client in being seen in a timely manner.
During COVID pandemic, may be required to do the following: screen patients using COVID screening template; provide temperature checks; provide information on telehealth appointments, schedule telehealth appointments, and provide assistants to consumers using telehealth.
Assists with responding to phone calls to schedule/reschedule appointments within agency timelines.
Completes daily data entry of appointments status.
Distributes satisfaction surveys to consumers as directed by the Quality Improvement Director.
Provides a welcoming environment to consumers, visitors and staff
Minimum Qualifications (Knowledge, Skills, and Abilities)
Education: HIgh School diploma or equivalent, Associates degree preferred.
Experience: 1-3 years of position-related experience preferred.
Knowledge: Basic front desk/reception operations, preferably in a medical office setting.
Skill/Abilities: Excellent customer relationship skills, excellent phone skills, working knowledge of Microsoft Office programs and the ability to use the internet for basic tasks. Ability to utilize Electronic Medical Records. Ability to use basis business equipment.