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UMB Bank Manager Business Operations - PWM SEI in Kansas City, Missouri

Be part of something more.

A majority of our time is spent “at work.” We believe that time most meaningful when it’s spent around people who care about you and who challenge you. We hire people who know how to make good decisions, because we won’t be constantly looking over your shoulder—you’ll be empowered to do what’s right for our customers. Most importantly, we’re a partner. We partner with our associates to help them thrive personally and professionally. We partner with our communities and the organizations that support them. And, we partner with our customers to create an experience they won’t find elsewhere.

Are you ready to be part of something more?

You’re more than a means to an end—a way to help us meet the bottom line. UMB isn’t comprised of workers, but of people who care about their work, one another and their community. Expect more than the status quo. At UMB, you can expect more heart . You’ll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust . We want you to do the right thing, no matter what. And, expect more opportunity . UMBers are known for having multiple careers here and having their voices heard.

UMB’s Wealth Management takes a holistic and collaborative approach to advise our clients on the investment plan that makes the most sense for their personal financial goals. The Wealth Management department is important to the company because it provides another opportunity for the company to have a diverse revenue stream. The Business Operations Manager serves as subject matter expert on all operating systems including SEI Wealth Platform.

As the Manager of Business Operations, you will provide client service management of incidents, service requests, and various reconciliation reviews, you will also oversee all ongoing system releases for the SEI Wealth Platform. You will be responsible for leading Customer Service Management calls with SEI's various service representatives. You will be responsible for all SEI releases of new updates to the system, setting up key training and release project management to ensure the team's are fully aware of new updates and tools. You will also manage a small team of SEI Analysts.

At UMB, we want to be everything to our clients. In order for us to support that, we strive to make our associates well rounded and encourage them to approach situations in a collaborative way. UMB recognizes that the care we provide to our clients won’t be top notch if our associates don’t feel supported in what is important to them. To ensure we do this, we provide training and support to encourage success in our associate’s career. We also recognize that work/life balance and community involvement is important to many of our associates, so we make sure to think outside the box and provide options and opportunities for our associates.

How you’ll spend your time:

  • You will provide oversight on entering incidents into CSM which may included questions, defects, changes, etc, you will oversee all communication related to the incident and communicate and fix appropriately.

  • You will provide oversight on service requests including but not limited to: wire requests, ACH recalls, corrections, stop payments, etc.

  • You will be the point of contact for the Trust Operations group, handling CSM notifications for processing, trade settlement follow ups, etc.

  • You will attend and lead weekly CSM calls between UMB and SEI.

We’re excited to talk with you if:

  • Prior investment Wealth Management software platform, or specifically SEI experience or willingness to get certified within 6 months.

  • 5 years in Investment Management, or financial services experience.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to talentacquisition@umb.com or call 816-860-7972 to let us know the nature of your request.

Who we are

We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed.