H&R Block Director in KANSAS CITY, Missouri
What you'll do... :
At H&R Block, your contributions will go far beyond any job description. When you join our team, you’ll add to the momentum of a forward-thinking company—one that defined an industry and is now leading its transformation.
Join us as we create superior digital experiences for our clients by knowing and predicting their needs while delivering unparalleled support and transparency. The selected candidate must have a passion for delivering exceptional experiences for clients, prospects, and associates that align with H&R Block’s brand promise of providing expertise and care.
The Director, Digital Product Management – Data and Platforms will lead teams focused on evolving the experience for our core digital tax product by deeply understanding our users to better serve their needs, guiding expansion of our product line, and evolving how we leverage data. You will be part of a team that believes in working fast, being accountable, and learning from mistakes.
Day to day, you'll focus on...
Leveraging Data: Guide product vision for our data strategy with an enterprise mindset and align organization to deliver forward-thinking solutions. Determine how to deliver efficiencies through AI/ML driven self-help experiences enabling growth for Block’s offerings.
Strategy & Direction: With your team, create and maintain a vision, strategy, and executable roadmap focused on growing the digital tax core product by deeply understanding the needs of our customers and how to optimize the core DIY experience across channels/platforms. Understand and manage the P&L and team budget.
Team Leadership: Lead, manage, and coach your team to create superior digital experiences for our clients by knowing and predicting their needs while delivering unparalleled support and transparency. Develop team members into leaders and support their career development goals. Build bench strength with internal and external talent.
Partnerships: Lead initiatives across multiple business units to bring ideas to life and maintain a cohesive cross-product experience. Collaborate with internal and external partners to design, develop and implement high-impact experiences. Cultivate strong relationships among working teams in IT, Data Science, and Marketing.
Culture: Drive a culture of innovation and experimentation. Engaging with development, design, marketing, business development and support teams to execute strategy and deliver results
Insights: Monitor and analyze key performance indicators and stay abreast of the competition and emerging trends. Be a champion of data-driven product decisions. Distill this information into meaningful reports and recommendations.
Purpose: Be a part of H&R Block’s purpose to provide help and inspire confidence in our clients and communities everywhere.
ONE H&R BLOCK WAY
About H&R Block... :
H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.
We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.
H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.
What you'll bring to the team... :
Bachelor’s degree in related field or the equivalent through a combination of education and work experience. MBA or Master’s Degree preferred.
Significant experience in area of expertise and/or product/program management experience, with 10+ years with increasing levels of responsibility building world-class products.
5+ years of people management experience, including developing and managing a significant department budget.
Ability to translate business strategy into department/product/program strategy.
Track record of working closely with customers, partners, listening and taking a customer-focused approach to strategy and priorities - passion for the customer.
Experience with user-centered design and research.
Excellent leadership qualities and communication skills, including the proven abilities to facilitate meetings, manage cross-functional teams, champion ideas and influence others up, down and across the organization to obtain buy-in for the products and/or program.
Ability to adapt rapidly and dynamically in a fast-moving environment with shifting priorities
Demonstrated experience, knowledge, and ability to champion agile development methodology.
Deep understanding of how to leverage data to make decisions that drive positive business outcomes.
Must be self-motivated, committed, and accountable.
Director, Digital Product Management – Data and Platforms
WOTC Eligibility Check: