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Children''s Mercy Hospitals & Clinics Customer Service Representative in Kansas City, Missouri

Job Responsibilities: The Customer Service Representative serves as a primary contact and financial advocate for guarantors to navigate and resolve any questions and/or concerns related to their Children's Mercy billing or sensitive financial matters. The incumbent supports Children's Mercy's financial health and strategic goals by encouraging payment and self-pay collections for services rendered. This position maintains working knowledge of hospital and organizational billing, charges, and collections policies. Job Requirements:

  • Associate’s degree.

  • Or 1-2 years’ Customer Service Experience, Patient Accounts Experience, Revenue Cycle Experience, Medical Insurance Billing.

  • Minimum Typing Speed 45 WPM

  • Medical Terminology

  • Software Application Skills (e.g. Microsoft Office Suite)

  • 10 KEY

EEO Employer/Disabled/Vet