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Children's Mercy Kansas City Communication Specialist in Kansas City, Missouri

Thanks for your interest in Children's Mercy!

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.


The Transport Communications Specialist will process and triage transport, direct admission, Emergency Department, EMS and consult requests in an efficient and professional manner. This individual will also track and coordinate ground and flight communication with the transport team during transports – while working as a team member and supporting a teamwork philosophy.

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that theseasonal influenzaandCOVID-19vaccines are a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you become a finalist for this position, and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.


  • Triages and coordinates all transport, direct admissions, Emergency Department referrals, and consult requests.

  • Completes documentation and enters patient information into the electronic software program. Participates in performance improvement activities and other responsibilities as assigned. Attends education programs, unit meetings and assigned committee meetings. Maintains Transfer Center equipment and supplies in a safe, clean and organized manner.

  • Promotes a positive relationship with referring health care providers, referring facilities, CMH personnel, contract services or other transport services in which CMCCT may have contact. Promotes a positive relationship within the CMH hospital system for helipad activities; works with security to alert them of all helipad activities.

  • Activates the Post Accident Incident Plan (PAIP) for all air and ground emergencies and accidents; including death, overdue aircrafts or ambulances, in-flight emergencies, and hijacking circumstances. Notifies management, law enforcement, FAA, contract services, local or regional emergency response per the PAIP guidelines for situation management, and coordinates all activities warranted for the identified event per the PAIP plan.


  • HS diploma or equivalent and 1-2 years experience EMT or higher licensure or the equivalent in knowledge or experience required, which minimally includes: Medical terminology, Knowledge of EMS (roles and responsibilities of various levels of training), Knowledge of state and local regulations regarding EMS, Familiarization with equipment used in the field.

  • No Specific Requirements 1-2 years experience 1 year of clinical experience in the EMT or related field, preferred

  • Associate's Degree preferred

  • One of the following: Licensed Emergency Med Tech MO, Licensed Emergency Med Tech KS, Licensed Paramedic KS, Licensed Paramedic MO, Certified Nurse Aide MO, Certified Nurse Aide KS, Licensed Practical Nurse KS, Licensed Practical Nurse MO, LPN Multistate License, LPN Multistate License Kansas required upon hire

  • OR Current professional Certified Nursing Assistant (CNA) MO License OR Required Upon Hire

  • Current professional Certified Nursing Assistant (CNA) KS License Required Upon Hire

  • Air Medical Safety Preferred

  • CFC (Certified Flight Communicator) per NAACS Preferred

Starting Pay

Our pay ranges are market competitive. The pay range for this job begins at $15.99, but your offer will be determined based on your education and experience.

Remote Work/Work from Home

This position is not eligible work remotely, which means that the person hired will be required to work onsite at one of our Children’s Mercy locations and may not work from home.

EEO Employer/Disabled/Vet

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.

Our commitment to Diversity & Inclusion

CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.

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Requisition ID 2021-16053

Requisition Post Information* : Posted Date 2 weeks ago (10/13/2021 3:01 PM)

Posting Category Nursing


Shift Day/evening/night shifts

Work Type Full Time

Work Days Shifts will vary- Self Scheduling

FLSA Status Non-Exempt

Location : NameMAIN CAMPUS

Recruiter : Full Name: First Last Caroline Chapman-Magruder

Recruiter : Email cmagruder@cmh.edu