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Dairy Farmers of America Customer Account Specialist in Kansas City, Kansas

Position : Customer Account Specialist

Location : Kansas City, Kansas

Requisition ID: : 11493

Duties and Responsibilities:

  • Enter orders in SAP within deadlines

  • Responsible for keeping customers, brokers, sales managers, and other affected associates appraised of any situation where delivery of a customer order on time and complete is in jeopardy or changes are requested

  • Utilize tools including the CSR Dashboard, incomplete order report, orders with shipping past due report, and orders shipped not invoiced reports to maximize order flow

  • Confer with the trade spending team and RBM to resolve any order price discrepancies prior to invoicing

  • Insure that all orders are edited for correct pricing and promotions, sail schedule adherence on LTL loads, pallet load effectiveness, and proper ship locations sourcing

  • Coordinate the return of unwanted or damaged customer products including obtaining proper authorization for said returns

  • Clear all supported and resolvable deductions immediately

  • Process all invoice corrections and credit memos as needed

  • Respond to emails and telephone calls in a timely manner

  • Handle customer complaints working with the plant, QA, traffic and sales team for swift resolution

  • Serve as key broker and customer contact resolving delivery issues, deductions, and minimum order quantities

  • Work closely with plants on production schedule to meet customer demands

  • Coordinate with credit and master data departments on customer setup and maintenance

Education and Experience

  • Minimum high school diploma. College preferred or equivalent work experience

  • SAP knowledge preferred

Necessary Knowledge, Skills and Abilities

  • Must display excellent verbal and written communication skills. Maintain an even temperament with customers, be able to perform duties under stress, perform repetitive work, adapt to situations requiring urgency and precision

An Equal Opportunity Employer