Job Information
Atrium Health Support Operator - Associate in Kannapolis, North Carolina
Job Summary
Responds to incoming calls, codes, alarms, and pages and contacts the appropriate personnel as indicated by the situation.
Essential Functions
Answers incoming calls in a busy call center environment.
Performs basic call processing functions by meeting monitoring expectations, and successful completion of all training evaluations.
Access pertinent information using Xtend Communications windows based software with, or without ACD integration.
Responds to alarms, pages, messages, and codes and contacts personnel through beeper paging, intercom announcements, and phone calls as indicated by the situation.
Problem-solves and handle stressful situations.
Issues patient phone numbers, conditions, or general information in accordance with HIPAA guidelines.
Assists in maintaining logbooks and other documents and forms.
Physical Requirements
Works in a fast paced call center environment with constant telephone ringing and distractions. Works in a sitting position must of day. This position requires high degree of proficiency in verbal and written communications. Must be able to work weekends, holidays and overtime as required. Must be available for occasional callback support. Must be able to handle multiple lines, type, reach, read various prints and alarm panels at a distance of two to three feet, and work through loud noises.
Education, Experience and Certifications
High School Diploma or GED required. Previous experience with phone work or customer service is preferred. There is a multi-week training program for main number answering, and to learn operation of the paging function and emergency code and alarm handling.
Atrium Health is one of the nation’s leading healthcare organizations, connecting patients with on-demand care, world-class specialists and the region’s largest primary care network. A recognized leader in healthcare delivery, quality and innovation, our foundation rests on providing clinically excellent and compassionate care.
We’ve been serving our community since 1940, when we opened our doors as Charlotte Memorial Hospital. Since then, our network has grown to include more than 40 hospitals and 900 care locations ranging from doctors’ offices to behavioral health centers to nursing homes.
Our focus: Delivering the highest quality patient care, supporting medical research and education, and joining with partners outside our walls to keep our community healthy.