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Citizens UX/UI Designer in Johnston, Rhode Island


Green Pixel Studios is an in-house user experience team charged with pushing the envelope on user experience design in digital. We are looking for someone who is passionate about envisioning experiences that push imaginative solutions to enable the bank’s clients to fulfill their financial dreams.

The User Experience (UX) Designer will work on the Digital Banking team to create best in class digital experiences. The ideal candidate should have an eye for design and possess superior UX/UI skills. This individual should be able to translate user experience needs into requirements and transform them into intuitive and engaging user interfaces. The position will contribute to creating and aligning user experience across a variety of platforms and devices for Citizens Bank. This individual should have the ability to work independently and in a collaborative team environment.


  • Propose design options through the creation of wireframes, mockups, user flows, prototypes, process flows and site maps that effectively communicate interaction and new and various design concepts.

  • Present and recommend design options and user benefits to stakeholders.

  • Collaborate with internal and external partners to conceptualize ideas and implement compelling customer-focused solutions across all digital touch points

  • Translate feedback and requirements from design-sessions into recommended design solutions and high-fidelity prototypes for the best user experience

Individual accountabilities

  • Concept and design new UX and UI design prototypes

  • Evaluate research from multiple sources and identify connections to create the design of new digital experiences.

  • Present various design concepts and recommendations to stakeholders at all levels

  • Audit websites and provide recommendations for accessibility and usability improvements to stakeholders

  • Be an advocate for users and customers to influence stakeholder decisions


Required Skills/Experience

  • Have at least 2 years professional experience in the software/design/digital world

  • Recent experience in UX roles 2+ years

  • Proven UX/UI experience with a strong portfolio

  • Proficiency with design and prototyping applications such as Sketch/Invision

  • Experience and/or familiarity with HTML, CSS and JavaScript

  • Excellent visual design skills with a high sensitivity to user-system interaction

  • A broad understanding of web/mobile UI standards, usability, and practical experience in design and development of user interfaces for web and mobile applications.

  • Knowledge of ADA standards for UI

  • Experience with Agile Development preferred

Education, Certifications and/or Other Professional Credentials

  • Bachelor's Degree in design, human-computer interaction (HCI), or equivalent professional experience

Hours and Work Schedule

Hours per Week: 40

Work Schedule: Mon-Fri, 8:30 – 5:00

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.