Our Ability Jobs

Description

3 Days Hybrid from any of our locations in RI, NJ, MA, NC, TX or AZ

Role is not relocation eligible.

As the Operations Delivery & Automation Analyst, you will focus on delivering against automation strategic initiatives and work to support the analysis of processes that define the customer experience. This role will participate in the execution of business solutions, with a focus on automation of manual processes, and support the tracking of metrics and measurements as it relates to performance of process improvement strategies.

Primary responsibilities include

• Supports analysis of business challenges and the recommended approach to mitigate these challenges using advanced technologies and automation.

• Supports conducting a root cause analysis, brainstorms recommendations for process improvements, and helps monitor results using defined metrics and measurements.

• Able to help solve automation issues and provide insights to how these issues may be avoided in the future.

• Participates in the recordkeeping of automation processes to build knowledge of future process improvement opportunities.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Bachelor's degree in Computer Science or equivalent Industry experience.

Hours & Work Schedule

• Hours per Week: 40

• Work Schedule: Normal Business hours

Pay Transparency

The salary range for this position is $ 74.400 - $ 111.600 per annum plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

11/24/2024