Our Ability Jobs

Job Information

Citizens Institutional Client Processing Specialist in Johnston, Rhode Island


Clarfeld|Citizens Private Wealth headquartered in Westchester, New York, with 13 regional offices across the country, is a leading wealth management firm. For more than three decades Clarfeld’s team of CFAs, CPAs, attorneys and CFP®s provide full investment and wealth management services; comprehensive income tax and estate tax planning, structuring, compliance and governmental representation capabilities; and highly personalized concierge family office services. Clarfeld offers innovative solutions crafted for the sophisticated needs of high-net-worth individuals, families and foundations and has cultivated long-lasting client relationships through multiple market cycles. Clarfeld presently manages and advises on over $17 Billion in assets; offering a wide scope of services, expertise and research, while intimately focusing on each client’s unique circumstances. The CCPW Retirement and Custody Services Associate are responsible for client relationship management for the various retirement and custody services offered by Citizens Clarfeld Private Wealth (CCPW). They serve as experts who engage with clients directly as part of the service team at CCPW. The relationships they establish with clients are a key part of our service model and client satisfaction effort. They are responsible to process account transactions, ensure compliance with ERISA and other regulatory requirements, and maintain effective dual controls and other processing governance procedures. Retirement and Custody Services Associates also work with Retirement and Custody Services Relationship Managers to consider new business opportunities and interface with other colleagues in CCPW and across the bank to maintain effective communications as part of broader client relationships that are oftentimes the case for Retirement and Custody Services clients.

The PWM Retirement and Custody Services Associate is a key part of the relationship management team at CCPW. They are directly engaged with clients' teams to ensure the proper setup and administration of accounts. They are a primary resource for clients on matters regarding plan participant payment management, custody and safekeeping agreement requirements, statements and other client portal activities, and fee collection.

The PWM Retirement and Custody Services Associate are responsible for providing knowledgeable and high touch service to client firms. They are responsible to ensure client satisfaction and maintain accurate processing of all client transactions. As a key part of the client service team at CCPW, they are essential to our provision of completely satisfying client experience.

  • Ensure account statements meet client needs and effective fee collection is maintained. Requires familiarity with operating system, eligible statement types, and various fee collection options (direct debit, invoice, periodicity, etc.)

  • Acts as a conduit within the firm by referring and receiving referral opportunities from existing clients and passing them on to Retirement and Custody Services Relationship Managers.

  • Maintain compliance with all legal, regulatory, and governance functions. Expectations are for no significant findings in internal audit, regulatory exam, and risk reviews.


Competency Areas:

  • Demonstrated experience in retirement and custody services including investment and trust concepts

  • Experience working with institutional clients

  • Excellent organizational and interpersonal skills

  • Excellent client service and communication skills

  • Demonstrated competence with data systems, processing routines, governance, and reconciliations

    Hours and Work Schedule

    Hours per Week: 40

    Work Schedule: M-F

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.