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Citizens Home Equity Processor III in Johnston, Rhode Island


Review submitted documentation to ensure compliance with bank requirements.

*Follow-up and review routine documentation (paystubs/tax returns/w2’s/trust documents/home owners/flood etc requirements with customers, loan officers, branches and other financial institutions.

*Complete review within department standards. Enter clear, concise comments, edit information and document application status on appropriate loan systems

*Communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, explanation of required documentation and/or closing information.

*Meet department productivity and quality standards within department turn-time standards.

*Reviews title/appraisal/flood reports, contacts customers, home loan advisors and/or branches to obtain routine loan documentation, resolves documentation issues for new loan applications.

*Must have excellent oral communication skills knowledge of loan processing and related vendor reports and must be familiar with state and federal regulations.

*Required to meet department productivity and quality standards.

Strong phone skills required*


  • High School Graduate or Equivalent

  • Proficient in PC skills

  • 2-3 years Mortgage/Home Equity Processing Experience

  • Knowledge of DTI and LTV ratios with ability to decipher loan documentation and related reports and/or websites

  • Experience in oral and written communication with internal and external customers

    Hours& Work Schedule

    Hours per Week: 40 (plus OT when needed)

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.