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Citizens Fraud Strategy Sr Consultant in Johnston, Rhode Island


The Fraud Risk Strategy Sr Consultant is accountable for managing fraud risk strategies for check deposit and in-clearing. The Sr Consultant will take the lead in the development of fraud processes, strategies and controls to mitigate fraud risk while balancing customer experience. The candidate will drive reductions in fraud losses through development of data driven solutions, implementation and monitoring of effective fraud controls, while partnering with model management, Fraud Operations, Technology and Product team .

Primary responsibilities include:

  • Monitor fraud trend and develop fraud strategies, tools, processes to deliver superior fraud detection while balancing customer experience

  • Assess new tools and existing processes for fraud risk and propose mitigating controls

  • Strong partnership with fraud operation and technology team effectively managing the fraud controls

  • Provide performance tracking of fraud strategies and fraud prevention tools and processes

  • Conducts ongoing analysis to identify root cause of fraud trends and propose potential solutions

  • Effectively manages competing priorities of requests working under strict deliverables


Required Skills/Experience:

  • Bachelor’s degree in Operations Management, Mathematics, Statistics, Actuarial Sciences, Economics or other quantitative, business or technical discipline, or equivalent combination of education and business applied experience.

  • Proficiency with data extraction/manipulation/mining tools (data processing and analysis) such as SQL, SAS

  • Proficiency with Microsoft Office applications; Advanced Excel, PowerPoint

  • Strong problem solving and analytical skills preferably in Financial Services industry

  • Excellent communications (oral and written), interpersonal / business partnering, and organizational skills

    Preferred Skills/Qualifications:

  • Master degree in Mathematics, Statistics, Operations Management, Economics or other quantitative, business or technical discipline Preferred

  • Experience with the project management lifecycle through Agile

  • Previous experience with managing fraud risk at another financial institution

Hours and Work Schedule

Hours per week: 40

Work Schedule: 8:30am - 5:00pm, Monday - Friday

Pay Transparency

The salary range for this position is $81,375 - $135,625 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth