Our Ability Jobs

Description

The Fraud BI & Reporting Manager is accountable for developing, maintaining, and monitoring Fraud Operations, Fraud Customer Contact, and Fraud Strategy Dashboards and Data that support the Enterprise Fraud Team. The Candidate will take the lead in modernizing the Fraud Reporting processes through development of data driven solutions, while partnering with model management, Fraud Operations, Technology, and various product teams. They will lead a team of analysts and programmers to collect and analyze information, and then use that information to create solutions for business problems.

Primary responsibilities include:

• Perform advanced analysis to provide guidance and intelligence on business priorities to support enterprise fraud organization using advanced techniques and tools.

• Managing daily, monthly, and quarterly production and reporting processes, which include managing required SLA’s for internal and external data sources and management dashboards.

• Strong partnership with vendors, various product teams, fraud operations and technology teams to effectively create and modernize reporting and analytics.

• Serve as an escalation point for team members and help articulate the higher-level vision and requirements.

• Effectively manage competing priorities with strict deliverables, including Ad-Hoc reporting for key stakeholders which continuously need to be prioritized.

People Management:

• Unlock Potential - Start by setting context and clear expectations for the team. Ask the right questions and listen with an open mind. Equip them with the right tools and coaching; be available and help them succeed. Challenge everyone to learn and encourage smart risk taking and innovative thinking.

• Drive Outcomes - Raise the bar for yourself and others. Reinforce and role model our values. Push the company to do more. Recognize and reward achievement. Be honest, direct and trustworthy. Remove obstacles. Drive for speed, agility and simplicity. Ensure deliverables have a big impact on outcomes. Motivate colleagues to persevere and win. Collaborate with peers across business lines. Put the needs of the company ahead of individual business.

• Innovate Now - Rally teams around an optimistic and compelling future vision. Break down boundaries to bring the right people together.

Required Skills/Experience:

• Previous experience with managing business intelligence teams at another financial institution required, preferably within the fraud or risk areas.

• Proficiency with data extraction/manipulation/mining tools (data processing and analysis), such as SQL, SAS, Python

• Proficiency with Microsoft Office applications; Advanced Excel, PowerPoint

• Strong problem solving and analytical skills preferably in Financial Services industry

• Excellent communications (oral and written), interpersonal / business partnering, and organizational skills

• Experience with the project management lifecycle through Agile

• Experience with AWS Cloud services (preferred)

Education

Bachelor’s Degree in Mathematics, Statistics, Actuarial Sciences, Economics or other quantitative, business or technical discipline, or equivalent combination of education and business applied experience.

Master's Degree in Mathematics, Statistics, Operations Management, Economics or other quantitative, business or technical discipline preferred.

Hours and Work Schedule

Hours per week: 40

Work Schedule: 8:00am - 5:00pm, Monday - Friday

Pay Transparency

The salary range for this position is $109,500 - $182,500 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

12/06/2024