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Benchmark Front Desk Agent in Jackson Hole, Wyoming

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class resort!We are looking for a Front Desk Agent to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.

Job Description:


Located at the base of Snow King Mountain, just a few blocks from downtown and 20 minutes from the Jackson Hole Airport, Snow King Resort Hotel boasts breathtaking views of the Teton Mountain Range and offers its guests a wide variety of activities and amenities (http://www.snowking.com/experience_jackson_hole/) . As Jackson’s largest venue, Snow King Resort Hotel offers over 20,000 square feet of combined indoor and outdoor function space. Featuring 203 guest rooms and 85 vacation rentals (classic or luxury condos).

Position Description & Job Responsibilities

  • Check guest in, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established.

  • Thoroughly complete all guest transactions.

  • Promote and sell special hotel programs.

  • Interact with resort staff in a professional manner, assisting other departments with necessary information.

  • Be knowledgeable of all emergency procedures and Resort policies.

  • Maintain house bank.

  • Communicate all pertinent information to the Front Office Manager and Supervisors.

  • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.

  • Solicit guest feedback via guest comment cards.

  • Cross training in PBX, concierge, and bell podium coverage.

Job-Related Physical Requirements

This position requires the employee to engage in frequent walking and constant standing, manual dexterity and gross motor skills with hand, eye coordination for typing.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

BENCHMARK®, a global hospitality company, is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company’ iconic Benchmark Resorts & Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels & resorts in highly preferred destinations.

BENCHMARK’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry’ most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience.

BENCHMARK’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence. www.benchmarkglobalhospitality.com