Our Ability Jobs

Working Title: Douglas Lodge Dining Room Lead

Job Class: Natural Resources Douglas Lodge Dining Room Lead Worker

Agency: MN Department of Natural Resources

• Who May Apply : Open to all qualified job seekers

• Date Posted : 03/05/2024

• Closing Date : 09/06/2024

• Hiring Agency/Seniority Unit : Department of Natural Resources

• Division/Unit : DNR Parks & Trails

• Work Shift/Work Hours : Rotating Shift

• Days of Work : Varies

• Travel Required : No

• Salary Range: $20.18 - $27.55 / hourly

• Classified Status : Classified

• Bargaining Unit/Union : 203 - Service/AFSCME

• Work Area : Itasca State Park / Park Rapids, MN

• FLSA Status : Nonexempt

• Telework Eligible : No

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

This announcement will be used to fill multiple positions throughout the 2024 operating season at Itasca State Park.

Established in 1891, Itasca is the oldest state park in Minnesota and one of the first state parks in the country. Home to the Headwaters of the Mississippi River, the park is one of the top tourism attractions in the Upper Midwest. Itasca State Park operates 7 days a week with visitors on-site 24 hours a day during peak operations.

The DNR is currently seeking multiple part-time Dining Room Leads to provide guest services for overnight accommodations and restaurant dining room, including front desk, host/cashier, and lead worker duties for the Dodge Lodge at Itasca State Park. Normal anticipated season dates are from approximately May 8th through October 11th. Work hours vary, and workdays include evenings, holidays, and weekends. Housing may be available.

Responsibilities include:

1. Serve as a lead worker to wait staff in restaurant dining room, including preparing and closing the dining room, assigning workstations and cleaning duties, scheduling breaks, and training staff.

2. Greet and direct the flow of restaurant customers. Seat guests, present menus and features, and assist wait staff with other tasks as needed.

3. Bring restaurant Point of Sale system online and close out each day; open and close register; reconcile cash and charge slips with guest checks; compile information, counts, etc. to the Douglas Lodge Manager.

4. Provide information to park visitors.

5. Perform clerical duties for Douglas Lodge Manager and clean work areas.

Minimum Qualifications

• Must be 18 years old by start date, as required by law, to serve alcoholic beverages.

• One (1) year kitchen or restaurant experience sufficient to understand full-service restaurant processes and procedures.

• Math skills sufficient to calculate bills, provide accurate change, and reconcile cash register receipts accurately.

• Proficient in the use of computers (e.g., word processing, spreadsheets, POS, internet, and email).

• Knowledge of safety and accident prevention measures sufficient to identify safety hazards, make necessary repairs, and/or alert appropriate personnel.

• Organizational and interpersonal skills sufficient to work as a productive member of a team.

• Oral, written, and customer service communication skills sufficient to effectively communicate complex information to a wide variety of audiences and meet expectations and requirements of staff and customers.

• Conflict resolution/human relation skills sufficient to negotiate, resolve issues, read situations, and settle disputes equitably by finding common ground and cooperation.

• Time management skills sufficient to make decisions and meet deadlines sometimes with incomplete information, under tight deadlines, and pressure by unforeseeable events and/or emergencies.

• Ability to coordinate multiple tasks simultaneously and manage frequent change, delays, or unexpected events by adapting, recommending, and/or developing appropriate alternative solutions.

• Ability to provide leadwork sufficient to control the flow of the dining room and provide crucial communication link with the back of the house and the front of the house to ensure customers are efficiently and effectively served.

Preferred Qualifications

• Experience as "front of the house" staff in a full-service restaurant.

• Lead worker experience organizing, training, and directing the work of others.

• Knowledge of Point of Sale systems.

• Experience using Point of Sale systems.

• Bookkeeping skills sufficient to maintain accurate financial records and reports.

• Knowledge of park rules, policies, and facilities and other local points of interest.

• First Aid and CPR training.

Additional Requirements

Applicants must have the ability to meet the physical requirements and work in the environmental conditions of the position, with or without reasonable accommodations.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

It is policy of the Department of Natural Resources that all candidates submit to a background check prior to employment. The background check may consist of the following components:

· Conflict of Interest Review

· Criminal History Check

· Education Verification

· Employment Reference / Records Check

· License / Certification Verification

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.