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Citizens Home Mortgage Customer Service Representative in Irving, Texas


As an employee of Citizens Bank, you become a part of an organization committed to serving customers, colleagues, and communities in which we do business. Citizens Bank is an established and successful financial services company. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.

Citizens Home Mortgage is an end-to-end business line dedicated to delivering a differentiated customer experience and earning the trust of our customers by serving as their trusted advisor and guiding them through the mortgage process. Our colleagues are the core of our business and the key to helping our customers reach their potential.

As a Home Mortgage Customer Service Representative, you’ll handle service-related inbound customer service calls.

We’re looking for forward thinking, problem solvers who can provide world class customer service to our Mortgage Customers.

Primary Responsibilities include:

  • Accurately record and update actions and outcomes against customer records

  • Strong customer service focus with the ability to resolve routine customer issues

  • Accurately complete all customer follow-up work

  • Maintain knowledge of products services and promotions

  • Adherence to schedule

  • Attention to detail

  • Technical/functional expertise


Specifically, you'll need to have:

  • Willingness to work a schedule that is primarily Monday-Friday 1st shift

  • High school diploma or GED.

  • One or more years of customer service or sales experience.

    What we offer:

  • Competitive salary with outstanding benefits such as medical, dental, and generous Paid Time Off policy

  • A total rewards package that includes up to $7k/year in tuition assistance

  • Opportunities to grow your career with a company that values career progression

  • Access to 401(k) with corporate match and Employee Stock Purchase Program

  • Access to best-in-class colleague offers on Citizens Bank products and services

    Hours and Work Schedule

    Hours per Week: 40

    Work Schedule: Monday-Friday 10 AM to 7 PM with potential flexible arrangements 1or 2 days/week

    Comp: $18.70 per hour

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.