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Position Summary

As the Executive Director, Asset Protection Field Operations, you are an experienced proven leader with a deep operational knowledge of all retail store functions that could adversely impact profitability in our most complex and challenging markets. Through extensive field experience, you have an acute awareness of the drivers of shrink, how those change based on different store types, and most importantly how to most effectively mitigate them. You will help create the broader strategy and tactics, but will ultimately own the flawless execution of those strategies and the expected financial outcomes.

Defining the standards and holding Asset Protection and store field teams accountable to both delivering and sustaining them will be a critical component to the overall success. Thus, this role will require analytical capabilities to understand shrink trends and field performance at a more granular and holistic level to help identify opportunities for continuous improvement. Attracting, developing, coaching, retaining, and promoting talent at all levels will be an important facet of this role – as will, collaborative partnerships with store field leadership.

In addition to leading all aspects of Asset Protection in the field, the Executive Director, Asset Protection Field Operations, is also responsible for leading highest priority, enterprise-wide corporate-driven initiatives which includes operational execution for various Non-Retail business lines (Omnicare, Coram, CVS Specialty Mail Order, CVS Mail Order, Simple Dose, CVS Specialty Retail, etc.). The enterprise-wide, highest priority initiatives will require cross-functional leadership across CVS, and the knowledge, skills and ability to gain consensus and alignment at the SVP level. This role will help develop key loss prevention strategies and objectives, designed to educate, enhance awareness among all levels of colleagues, with the overall objective of controlling shrink and protecting the company’s assets. Thus, as a result, the Executive Director, Asset Protection Field Operations will support the four overarching Asset Protection organization pillars. This creates a thoughtful and strategic connection between the field and corporate teams, while building critical expanded skills for ongoing development and career progression.

The Executive Director, Asset Protection Field Operations, will lead a team of 4-5 direct reports, comprised of primarily RAPMS and an extended team of approximately 25+. This role’s primary business partners will be multiple Vice Presidents in both the Field Operations and Corporate organizations, overseeing all Pharmacy and Front Store Operations, as well as 5-10 Region Directors. Being a trusted thought-partner will be critical to the success in delivering sustainable results that help improve CVS’ bottom line across 1,000 retail stores. This role reports directly to the Vice President, Asset Protection.

Required Qualifications

• Minimum of 8 years in retail field managment

• Extensive store and shrink operations background

• Proven experience leveraging data & analytics to identify and outline strategic priorities

• Leadership experience in retail, healthcare, or pharmacy organizations

• Extensive travel

• Must reside in IN, IL or TN

Preferred Qualifications

• 15 or more years of experience in retail field management

• LP Qualified (LPQ) or LP Certified (LPC) preferred

• Masters Degree

• Located geographically-friendy to CVS store footprint to more effectively manage travel demands

EducationBachelor's Degree or eqivalent experience

Pay Range

The typical pay range for this role is:

$131,500.00 - $303,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 06/30/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.