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UnitedHealth Group Correspondence Representative - Indianapolis, IN or Lawrenceville, IN in Indianapolis, Indiana

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)

Positions in this function are responsible for providing expertise and general customer service support to members, customers, and/or providers. Direct customer interaction utilizing alternative methods, such as mail, email or live chat. Answers and works to resolve a wide variety of inquiries.

The Correspondence Representative performs duties related to the underwriting support of applications for individual life insurance policies. Additionally, they will interview and provide technical support to customers during the application process.

Primary Responsibilities:

  • Applies time management skills to prioritize deadlines appropriately

  • You will interact daily with customers to gather information, explain decisions and courses of action.

  • Sound decision making and judgment by having the confidence to make decisions within their authority, and know when to use their judgment on unique situations and when to escalate the situation to management

  • Must have a proven ability to interpret customer medical histories to complete underwriting rules triage questioning.

  • The ability to assist customers develop their medical histories during the course of customer interviews.

  • Conducts personal history interviews and with customers as it relates to the application processes

  • Answers questions to ensure that all supporting forms, application and underwriting requirements are received

  • Maintains detailed documentation on all cases being underwritten.

  • Updates underwriting systems and other databases with underwriting decisions and requirements.

  • Create amendments, adverse underwriting decision and other letters as needed.

  • Performs other related duties as assigned or required.

  • Essential Business Experience and Technical Skills:

  • Working knowledge of the end to end process of life insurance applications and post issue underwriting transactions, is a plus but not required

  • Strong attention to detail to follow business processes correctly, anticipating and understanding the downstream impact and ensuring high quality the first time/every time.

  • Effective problem resolution, organizational skills, detail oriented and uses sound business judgement.

  • Excellent written and oral communication skills to communicate clearly and concisely by telephone and email.

  • Works with a sense of urgency, accountability and ownership; results driven

  • Easily adaptable to changes in business processes, work priorities and work environment

Required Qualifications:

  • High School Diploma / GED (or higher)

  • 2+ years professional work experience

  • Microsoft Office proficiency with an emphasis in Excel

Preferred Qualifications:

  • Knowledge of insurance industry, admitted vs. non-admitted markets,

  • Ability to prioritize and execute tasks independently in a fast paced environment

Soft Skills:

  • Must have exceptional attention to detail

  • Ability to organize and prioritize workload to meet deadlines

  • Excellent communication and interpersonal skills

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, UHC, underwriting, insurance, healthcare, Indianapolis