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Commerce Bank Personal Banker in Independence, Missouri

About Working at Commerce

Wouldn’t it be great to build your career at a bank that’s known for helping people with their financial challenges? That’s exactly what you’d be doing when you join the team at Commerce Bank. We’re looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You’d be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we’ve been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you’d like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We’re always looking for the best and brightest.

Compensation Range

Hourly: $19.00 - $23.00 (Amount based on relevant experience, skills, and competencies.)

About This Job

Our Personal Bankers are personable, goal-oriented, and have a passion for helping our customers improve their financial health. As a Personal Banker, you’ll gain valuable insight into banking and finance, while helping customers with their daily financial challenges. You’ll be helping yourself too, because Commerce has a tradition of recognizing and rewarding people for their talent, skills, and contributions. If this sounds like a fit for you, we’re looking for a new Personal Banker to join our team at our Independence 39th St location.

Personal Bankers are the key ambassadors of the Commerce Bank brand. In this retail banking role, you will develop and maintain long lasting relationships with not only your customers, but with your co-workers and other areas of the business within Commerce. As a Personal Banker, your goal is to uncover the financial needs of each customer and provide them with solutions to address those needs.

As a Personal Banker, you’ll:

  • Receive the tools, resources, and training you need to be successful in your role and have opportunities to further your career with Commerce Bank.

  • Deliver an excellent customer experience both in person and over the phone to ensure we meet customers’ financial needs.

  • Actively listen to our customers so you can make appropriate recommendations that match their needs.

  • Educate customers on a variety of retail products and digital solutions that improves their financial wellness.

  • Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.

  • Establish relationships with other internal departments and refer customers to bank specialists when complex financial needs are identified.

  • Be able to earn more than your base pay through our quarterly incentive program.

Essential Functions

  • Interact with customers both in person and over the phone to ensure their financial needs are being met through needs-based conversations and sales fulfillment

  • Actively listen, understand, and make recommendations of products and services based on customer needs to ensure individual and team sales and services goals are achieved.

  • Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goals

  • Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements

  • Identify complex financial needs and refer customers to bank specialists when appropriate.

  • Perform other duties as assigned

Work Schedule: Monday - Friday 7:45 AM - 5:45 Saturdays 8:45 AM - 12:30 PM

Knowledge, Skills & Abilities Required

  • Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone.

  • Ability to meet personal and branch sales and customer services expectations

  • Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

  • Team player with excellent written, verbal and interpersonal communication skills

  • Ability to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core Values

  • Proficient with Microsoft Word, Excel and Outlook

Education & Experience

  • High School diploma or equivalent combination of education and experience required

  • 1+ years sales or customer service experience required

  • Experience working in an environment with individual and team sales goals preferred

    Position may be filled as a Personal Banker I or a Personal Banker II, depending on experience and education. As a Personal Banker II you will also be subject to National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008. Incumbents in this position will be required to register and ongoing employment is contingent upon meeting all requirements.

For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.

Location: 18700 E. 39th St, Independence, Missouri 64057

Time Type:

Full time

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.

Why Commerce? (https://www.commercebank.com/careers/about-commerce)

Inclusion and Diversity at Commerce

How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team)

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    Equal Opportunity Employer

Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender, gender identity, gender expression, veteran status, disability status, or any other applicable characteristics protected by law.