Our Ability Jobs

About the Role:

Grade Level (for internal use):

09

The Team:

As the servicenow application support team we are responsible for configuration & customization of all the modules/applications for IT and people workflows.

The Impact:

The IT Product Management team within DTS Services Enablement is committed to providing S&P’s employees with a transformational working environment. As a member of the team, you will have the opportunity to drive change in optimizing product quality through rigorous testing procedures. The ServiceNow platform is widely used in the organization and data quality and integrity are core to our values for defining a reputable product strategy within enterprise IT.

What’s in it for you:

Excellent growth opportunities. Excellent learning opportunities. Flexible working hours. Opportunity to work in a fast-paced agile oriented team.

Responsibilities:

The candidate will:

Develop detailed test cases to verify the functionality, usability, and performance of ServiceNow applications.

Execute both manual and automated test cases to validate the expected behavior of ServiceNow workflows and integrations.

Identify and document any issues or defects encountered during the testing process.

Report and track bugs in DevOps, providing clear and concise descriptions, steps to reproduce, and expected outcomes.

Perform comprehensive regression testing to ensure that changes or updates to the ServiceNow platform do not introduce new issues or break existing functionality.

Maintain and update regression test suites as the ServiceNow environment evolves.

Verify the integration and data flow between ServiceNow and other enterprise systems or applications.

Identify and address any integration-related issues or data integrity concerns.

Design and implement automated test scripts using ServiceNow testing frameworks and tools.

Maintain and enhance the test automation framework to improve test coverage and reduce manual testing efforts.

Generate comprehensive test reports and dashboards to communicate testing progress, quality metrics, and defect trends.

Work in an Agile environment and adhere to all QA best practices.

Work in partnership with Scrum team members, including engineering and product management, to deliver business functionality on-time, with required quality, and that meets the acceptance criteria

Collaborate effectively with technical and non-technical stakeholders to analyze, debug and resolve any issues .

What We’re Looking For:

Bachelor's degree in Computer Science, Information Technology, or a related field.

3+ years of experience in software quality assurance with ServiceNow

Strong understanding of software testing methodologies, principles, and best practices.

Proficient in writing detailed and well-structured test cases.

Familiarity with HR Service Management, ITSM- Incident Management, Problem Management, Change Management, Knowledge Management, Agent Workspace, Employee Center Portal, Virtual Agent Chat, Reporting, Integrations.

Experience in manual and automated testing using ATF(Automated Test Framework).

Familiarity with agile software development practices and DevOps principles.

Excellent communication and collaboration skills to work effectively with cross-functional teams.

Ability to prioritize tasks, manage multiple projects, and meet deadlines.

Knowledge of scripting languages like javascript is a plus

CSA in ServiceNow and other relevant QA certifications is a plus.

Location: Noida / Hyderabad

Shift Time: 12 pm to 9 pm IST

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law.

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20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)

Job ID: 306628

Posted On: 2024-09-04

Location: Noida, Uttar Pradesh, India