Stock Building Supply Market Trainer in Houston, Texas
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This role can be based in our Dallas/Fort Worth, Austin, or Houston markets.
FUNCTIONS OF THE JOB:
Oversee general operation audits related to system use and performance. Make recommendations and guide implementation of solutions to improve problem areas. For example:
Coach key market staff members on proper cadence and execution of reports related to operations. Relay findings and areas of concern to the location management. Some of these reports would include:
Open customer orders – Look old orders and an excessive number of orders on credit hold or other problems preventing them from being processed.
Open purchase orders – Look at old orders.
Open COD orders – Look at COD orders that have been delivered, but not paid for.
Non-stock inventory management – Review for old and problem entries.
MRNI – Review for old and problem entries.
Any other reports that may be needed to help analyze store operation.
Provide on-going training and mentorship for users.
Assist in pre-certification training for new associates.
Assist in cross training of job functions for current associates.
Train new system procedures.
Train and monitor correct system policy and procedure to all associates.
Participate in the development of training programs and tools.
Conduct market training sessions for the benefit of new hires and as a refresher for existing users.
Conduct quarterly training sessions per market. The topics to be trained would be decided based on surveys/questionnaires from the market and from Help Desk input as to problem areas that need further training.
Identify user champs at locations to help facilitate the educational process.
When significant changes are being made to Trend, send information, and arrange training, to this person’s attention.
Assist in resolving system issues and problems.
Work with both store management and market manager to aid in the research and resolution of system related issues and problems.
Work closely with the Help Desk and other Corporate Dept. to ensure proper and timely resolutions for problems.
Physical Inventory Support:
Perform detailed checks on preparation work by locations for physical inventory. For example:
Run reports appropriate to inventory preparations.
Bin Location worksheet – Review for “New Part” and blank. Monitor mapping progress compared to the Physical Inventory guidelines.
Non-stock inventory management – Review with appropriate store personnel to ensure that they are reconciling all open activity.
MRNI – Review with appropriate store personnel to ensure they are reconciling all open activity.
Warehouse Transfers – Review with appropriate store personnel to ensure that all Warehouse Transfers that have been shipped are received and any receiving exceptions are corrected.
Perform auditing during actual physical counting.
Other Tasks and Responsibilities:
Travel to other markets may be required as special tasks and projects may warrant.
Attend quarterly round table meetings with other Support Services team members to discuss problem support areas as well as develop “best practices” procedures.
Assist in troubleshooting hardware, software and network problems as they arise.
Assist as appropriate and necessary with relocation and installation of hardware. This will include setup of terminals, printers and networked PCs, as well as cabling. Will also be involved with network and server troubleshooting and setting up hardware for local remote connection to the network.
Weekly written reports to be submitted to your supervisor providing a snapshot of a store’s performance with the system. These reports will be due by 9am Monday covering the store performance and events of the week prior. These may be forwarded to the market manager or corporate VPs as appropriate, therefore must be done in a professional manner. They should include summaries of the audit reports as well as detailed comments covering both best practices and areas of concern.
Travel to each market location a minimum of twice per month. Schedules will be developed on a rolling 4 weeks basis. Schedules may change with little or no notice to address urgent issues. To allow sufficient time on site, this may require an overnight stay.
Relocation to support area is required.
Demonstrated a comprehensive understanding of BMC operations and policy.
Thorough knowledge of building material products and their applications.
Successful candidate must have comprehensive understanding of the building supply & distribution business.
Must be proficient with lumber industry mathematics (board footage, conversion factors, and price per thousand).
Must understand the basic accounting system of debit/credit format and principles.
Must have excellent communications skills, verbal and written.
Must have excellent organizational skills with capability of documenting and communicating procedural and software applications.
Must have excellent stress management skills.
Education and/or Professional Qualifications: Associate or Bachelors degree in Computer Science or Business Administration. Applicable work experience may be substituted for educational requirements.
Work Experience Required: Minimum 2 years’ experience in computer system operations; minimum 3 years operations experience with BMC or equivalent experience in building materials distribution.
“Customer and People First. Always. Non negotiable. It's the BMC DNA.”
Mike Farmer, Senior Vice President / HR
Houston, Texas, United States