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Middlesex Savings Bank Senior Banking Specialist in Hopkinton, Massachusetts

New Hires are eligible for a $2,500.00 sign on bonus.

It is the responsibility of the Senior Banking Specialist to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. This is accomplished by focusing on the customer experience, achievement of operational excellence, focus on performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Senior Banking Specialist promotes strong customer relationships as follows: conducts a wide array of customer transactions; recommends products and services in conformance with established Bank objectives; and assists customers with questions and problem resolution, as requested.

  • Customer Experience Develops an understanding of customers’ needs and expectations, ensures that products and services are offered that address those needs and expectations. Develops new business by establishing and growing customer relationships, including utilization of business partners as appropriate. Supports the branch supervisors in creating the best customer experience.

  • Operational Excellence • Ensures quality and accuracy of work. Demonstrates sound technical knowledge, including of Bank products, services and technology services. Stays informed of alerts and other company communications. • Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance. Complies with all Bank policies including those pertaining to confidentiality, email, and others.

  • Teamwork Is an active part of the branch team; identifies what needs to be done and steps in as needed. Supports the branch supervisors in implementing Bank policies, procedures and initiatives. Acts as a resource for other team members and supports branch supervisors in creating a positive work environment.

  • Credibility Follows through on tasks and assignments, manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications. Supports branch, division and Bank’s strategic goals. Performs the functions of a Senior Banking Specialist II or Assistant Branch Manager in absence of said manager.

  • Decision Making Makes decisions dependably and consistently in alignment with the values and standards of the Bank. Draws on knowledge, experience and insights and recommends solutions.

  • Miscellaneous Assists the Branch Manager and Assistant Branch Manager in the caretaking of the branch facilities. Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Performs other related and unrelated duties as required.

Education

  • High School Diploma or its equivalent is Required

Work Experience

  • 3-5 years of banking specialist experience or similar customer service related position within banking is Required

Knowledge, Skills, and Abilities

  • Must possess knowledge of basic math principles and be able to perform basic mathematical procedures.

  • Demonstrated customer service, sales, organizational, communication, and interpersonal skills.

  • Must possess strong attention to detail.

  • Must possess at least intermediate technology skills, including knowledge of Microsoft Office.

  • Must be able to work extended and weekend hours.

  • Scheduling and work location flexibility required.

  • Must be able to sit for extended periods of time.

  • Must be able to stand for extended periods of time and lift 25 pounds.

Licenses and Certifications

  • Notary License Must attain designation of Notary Public within 6 months. Required

Middlesex Savings Bank is an EO/AA Employer: Min/Fem/Vet/Disabled

Search Firm Representatives, Please Read Carefully:

Middlesex Savings Bank does not accept unsolicited resumes from search firms for this or any employment opportunity.

Req #: 4869

Standard Working Hours: Full Time 35-40hrs/Wk: Monday, Tuesday, Wednesday and Friday between 8:15AM and 5:00PM, Thursday between 8:15AM and 6:30PM; a Minimum of 2-3 Saturdays per month 8:30AM to 12:30PM.

External Company URL: www.middlesexbank.com

Street: 10 Main St.

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