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CVS Health Wellbeing Advocate in High Point, North Carolina

Job Description

Travel Requirement: WFH flexibility. Some onsite work may be required. Onsite location is Highpoint, NC.In office position once COVID restrictions are lifted. Otherwise office location is Highpoint, NC.Schedule is 7:50 AM – 4:20 PM, EST, Monday-Friday. No weekends. Some holidays are required. Responsible for provision of work-life consultation and informational services to members and plan sponsors; assesses needs, proposes care options, researches/screens potential services, provides resource referrals, and coaches individuals on how to use resources to handle various life and work situationsMember support:- Provides telephone Worklife consultation with members. - Provides telephone triage, crisis intervention and related services- Researches, locates and screens potential Worklife services and resources that meet member's need and provides referrals directly to member.- Determines appropriate intervention action steps in dealing with member situational concerns including cross referral to EAP services or other internal/external benefits that may meet their needs.- Provides consultation to individuals with a variety of presenting issues including emotional, lifestyle management and work life concerns including but not limited to elder care, child care, financial and legal resource etc.- Provides information to members and providers regarding mental health, substance abuse benefits, community treatment resources, and related mental health programs.- Assists members with linkage to resources and/or advises members how to access and choose services to aid in the alleviation of stressors.- Interacts with providers as appropriate to schedule appointments and discuss concerns regarding specific cases.- Prepares member fulfillment related to relevant materials, including provider profiles, letters, selection of appropriate guidebooks, collating materials for mailing, documenting fulfillment completion in the appropriate EAP system, maintaining an inventory of materials. - Performs follow up with member to ensure needs are met.- Documents accurate member contacts and activities according to enterprise, EAP and Worklife format using PC technology.Team member support:- Works collaboratively with work life team to ensure excellent customer service, prioritizing work, case turnaround completion and improve workflow processes. - Maintain a collaborative working relationship with Aetna EAP call centers- Performs work life projects for account management and members.- Collaborate with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members Compliance with Policies and Regulatory Standards- Protects the confidentiality of member information and adheres to enterprise, EAP and Worklife policies regarding confidentiality.- Maintains accurate and complete documentation of required information that meets risk management and regulatory requirements.- Maintain current licensure in good standing, seek professional development and meet all licensure requirements.

Pay Range

The typical pay range for this role is:

Minimum: 19.52

Maximum: 38.99

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

  • 1+ years of experience working in call center environment in a behavioral health settingCOVID Vaccine Required :COVID Requirements :CVS Health requires its Colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. In some states and roles, you may be required to provide proof of full vaccination before you can begin to actively work. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.If you are unable to be fully vaccinated due to disability, medical condition, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. In some states and roles, you may be required to have an approved reasonable accommodation before you can begin to actively work. If your request for an accommodation is not approved, then your employment may be terminated.

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications

  • Experience working with diverse populations- Excellent computer skills including MS Office applications such as Excel, Word, Outlook, and Teams- Ability to work in a fast paced, team-oriented telephonic call center environment.- 1+ year of experience in a social or human services setting preferred (case management, clinical, psychiatric, medical setting)- Knowledge and /or experience in Employee Assistance Programs- Experience with performing triages and locating/ referring to community resourcesEducation :- Bachelor's degree (or equivalent experience) in social work or health related field.

Education

Bachelor's degree (or equivalent experience) in social work or health related field.

Business Overview

Bring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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