Job Information
HERC: Metro New York & Southern Connecticut Director of Ticket Sales and Operations in Hempstead, New York
Employer Name: Hofstra University
About Hofstra: Hofstra University is nationally ranked and recognized as Long Island's largest private university located in Hempstead, N.Y. When you work at Hofstra, you join a team of talented professionals committed to preparing students for the challenges of tomorrow, in an environment that cultivates learning through the free and open exchange of ideas for the betterment of humankind. The work we do at Hofstra supports the education and well-being of our students, and the workforce of the future. While working towards this mission, employees can take advantage of many enriching experiences on campus. Whether it's a lunchtime lecture, a Division I NCAA athletics game, a musical concert, a theatre performance, or a visit to one of our two accredited museums, there is always something exciting to do at Hofstra. Enjoy the ease of going to the fitness center, taking a swim, or grabbing a bite to eat without having to leave our beautiful campus! Hofstra University is dedicated to recruiting and retaining a highly qualified and diverse academic community of students, faculty, staff, and administrators respectful of the contributions and dignity of each of its members. We especially encourage women, people of color, members of the LGBTQ+ community, veterans, and people with disabilities to apply. Position Title: Director of Ticket Sales and Operations School/Division: Athletic Ticket Operations (division) Full Time/Part Time: Full-Time Description: Reporting to the Associate Director of Athletics for External Affairs, the Director of Ticket Sales and Operations will be responsible for establishing and achieving group, individual and season ticket sales goals by working with the athletic department administrators, head coaches, group sales contacts, season ticket holders, and other University community partners. The position will manage the day to day ticket sales efforts with a focus on group sales; organizing and implementing season ticket renewals and new sales initiatives with a strong focus on Basketball and other sports as needed; bolstering individual game sales through consistent telemarketing and email communication, special incentives, and creative discounts and promotional offers for Hofstra fans. This position will assist directly with in game activities related to sales, such as pregame clinics, half time scrimmages, scout days, special receptions, and birthday parties. All staff members are responsible for the policy, procedures, and guidelines of Hofstra University and the job requirements specific to the assignments inherent to athletic administration. This position requires working weekends and holidays and attending athletic events as appropriate. Responsible for knowledge of NCAA rules and regulations. If found responsible for a violation of NCAA regulations, will be subject to disciplinary or corrective action, including termination if appropriate. Also, may be responsible for any act or omission that may give rise to a finding that the University has violated an NCAA regulation. Responsibilities include, but are not limited to: Creates and implements ticket office policies and procedures following university and NCAA audit guidelines and New York law. These procedures include setting season ticket and single game prices, administering comp ticket programs, reconciling game day events, depositing ticket revenue, and building stadium and facility manifest. Administers and maintains detailed financial reporting for ticket sales and income for the Hofstra Athletics ticket office. This includes designing and implementing reporting standards and establishing employee guidelines for accountability of funds. Supervises and trains ticket office outbound sales staff to secure high level sales while also providing a great customer experience. Responsible for meeting with outbound sales team and team members individually to help them meet and exceed their goals and development. This includes all policies and procedures regarding public relations, operational goals, accounting standards, computer operation. Responsible for meeting and exceeding their own new sales goals. Responsible for sales of premium seating as well as season tickets. Responsible for providing sales and revenue reports to the Associate Director of Athletics for External Affairs when necessary. Communicates with the Conference or visiting institutions on ticket distributions for any regular season CAA contest or post season events that Hofstra hosts or have Hofstra athletic teams competing in. Performs other related duties as assigned. Qualifications: Bachelor's degree required. Minimum 1-3 years of related experience in athletics ticketing. Excellent knowledge of Microsoft Office. Must be motivated, sales driven and detail oriented. Must possess excellent communication and interpersonal skills. Preferred Qualifications: Master's degree preferred. Knowledge of AudienceView's Ticketing System. EEO Statement: Hofstra University is an equal opportunity employer, committed to fostering diversity in its faculty, administrative staff and student body, and encourages applications from the entire spectrum of a diverse community.