Fiserv Production Supervisor - 2nd shift in Hazelwood, Missouri

Position Description

*Work Schedule Hours: 2:00pm – 11:00pm, Monday-Friday with Overtime as Needed or Mandatory During Peak Season Including Weekends.*

Position Purpose:

You will supervise a Production team in a fast pace, secure, and deadline driven environment. You and your team will be supporting production for many of the largest financial institutions, loyalty programs and healthcare providers in their respective industries. In this hands-on supervisory role, you will oversee areas of production such as mail insertion and mail sorting based on USPS guidelines. You will also assist your team in continually enhancing production processes to ensure the delivery of world class service to our clients.

Business Description:

Fiserv provides turnkey business communications solutions for the financial services, healthcare, billing, retail, agency, travel and entertainment industries. This group specializes in the production of debit, credit, gift and pre-paid cards; membership and health identification cards; statements; invoices; explanation of benefits and tax forms. The business also provides document management, branded merchandise and direct marketing services, and offers Electronic Document Delivery solutions that allow clients to securely archive and deliver high-volume e-documents, including statements, bills and reports, to their customers.

Essential Job Responsibilities:

  • Manage the production workflow to ensure deadlines are met. This includes making necessary adjustments to staffing and equipment utilization to meet deadlines.

  • Manage quality at the source with focus on ensuring the team is following all processes and procedures

  • Participate in planning meetings to determine the scope and objectives required to meet daily production schedules

  • Problem solve through research, investigation, inquiry, analysis, and evaluation.

  • Develop the production team to increase productivity, knowledge and achieve the highest quality for our customers

  • Monitor KPI metrics and report on them daily

  • Inventory control

  • Assist with operating the production equipment and troubleshooting mechanical issues

  • Maintain a high level of safety consciousness

  • Manage continuing process improvement plans

  • Perform other duties as required

/The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities./

Job Related Experience:

  • 2-5 years of mail processing experience (1st Class and Marketing)

  • 5 years or more of management/supervisory experience

Additional Skills/Knowledge:

  • Scheduling and planning skills

  • Self-motivation to meet deadlines

  • Strong knowledge of production control technology and methodology

  • Strong communication skills

  • Strong coaching skills

  • Professional manner

  • Strong organizational skills and ability to stay in control while working in a continually changing, deadline driven work environment

  • Strong PC skills

Preferred Requirements:

  • 5+ years management experience

  • Associates Degree or some college experience

  • Working knowledge of United States Postal Service regulations

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.