Commerce Bank Branch Manager in Hays, Kansas
About Working at Commerce
Wouldn’t it be great to build your career at a bank that’s known for helping people with their financial challenges? That’s exactly what you’d be doing when you join the team at Commerce Bank. We’re looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You’d be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.
No wonder we’ve been an industry leader for over 150 years and have developed a reputation as a great place to work in the financial services world. If you’d like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We’re always looking for the best and brightest.
About This Job
The Branch Manager II is the person running the branch. You’ll drive and supervise daily operations of the branch to keep customer service running smoothly while promoting security and profitability. This is a very important job that’s key to the branch’s success. You’ll be in charge of making sure branch and individual sales expectations are met; day-to-day customer service; compliance with established policies and procedures relative to bank operations; security; human resource management; etc.
The Branch Manager II monitors sales results of individuals as well as the branch as a whole against established goals. You’ll step in to provide coaching and assistance whenever it’s needed. In addition, you’ll have our own personal sales goals to meet and you may be assigned business development responsibilities as well.
You’ll be a coach, leader, mentor and role model all rolled into one. You’ll lead your team to build and maintain strong relationships with customers by making sure they have a great experience every time they visit the branch and by providing friendly, helpful solutions to their financial challenges.
If this sounds like you, we’d love to talk.
Work Schedule: Monday- Friday 8:45- 6:15pm, Saturday 8:45- 12:15pm
M onitor sales efforts and results
O bserve and coach staff to improve overall customer management by providing timely feedback and guidance
Plan and implement sales tactics to assure that individual and branch sales goals are met
B uild and maintain business by actively soliciting new business from prospective customers and work directly with current customers to s ell/ c ross sell retail product s
S ervice customer needs , research problems and provide follow-up to customers/staff members
P roactively develop customer relationships by listening to and understanding the customer (both internal and external) , anticipating and providing solutions to customer needs
G enerate creative solutions to situations by trying different and novel ways to deal with organizational problems and opportunities
Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs
E stablish procedures to monitor the results of delegations, assignments, or projects
Perform other duties as assigned
Knowledge Skills & Abilities Required
Strong knowledge of the retail banking field , products and services and bank operations , including knowledge of best practices
P roblem solving skills and the ability to identify key issues from a base of information
Exemplary customer service skills
Excellent sales ability including cross-selling and referral skills
Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems
Ability to drive results and balance management of organizational risk and meeting goals of the business
Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals
Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel and Outlook
Education & Experience
Associate’s degree or equivalent combination of education and experience required
2 + years experience as a Banking Services Manager/Consultant, Financial Services Representative or similar position required
1+ year management experience required
For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.
Location: 2200 Vine St, Hays, Kansas 67601
Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.
Why Commerce? (https://www.commercebank.com/careers/about-commerce)
Inclusion and Diversity at Commerce
How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team)
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Equal Opportunity Employer
Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender, gender identity, gender expression, veteran status, disability status, or any other applicable characteristics protected by law.