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Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary:

Hybrid or potential for Fully Remote

EST or CST hours

We are seeking a skilled and motivated ServiceNow Scrum Master to join our dynamic Enterprise Service Management team. The Scrum Master will play a crucial role in facilitating Agile ceremonies, coaching teams on Agile practices, and ensuring successful delivery of ServiceNow projects. The ideal candidate will be passionate about Agile methodologies, possess strong leadership and communication skills, and have experience in managing ServiceNow implementations using Scrum or other Agile frameworks.. The Scrum master position serves as the facilitator for the ServiceNow platform and products agile teams working under the scrum methodology. This person is the point person responsible for understanding the big development picture of each sprint and serves as the single point of contact for project status. They bridge the needs of ServiceNow process owners, and ServiceNow product development. The scrum master works closely with the product owner to translate epics, stories, and other items on the sprint list into actionable tasks for the ServiceNow developers and must have a solid understanding of the reasoning and implications behind each initiative.

Primary Responsibilities and duties:

• Serve as the Scrum Master for one or more ServiceNow development teams, facilitating Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.

• Coach and mentor team members on Agile principles, practices, and roles, fostering a culture of collaboration, accountability, and continuous improvement.

• Work closely with Product Owners and stakeholders to groom and prioritize the backlog, ensuring that user stories are well-defined, estimated, and aligned with business priorities.

• Remove impediments and obstacles that hinder team productivity and delivery, escalating issues as needed and collaborating with cross-functional teams to find solutions.

• Track and report sprint progress, velocity, and team performance metrics, identifying areas for improvement and implementing strategies to enhance team effectiveness.

• Promote a culture of transparency, openness, and trust within the team, encouraging constructive feedback and facilitating healthy conflict resolution.

• Collaborate with other Scrum Masters and Agile coaches to share best practices, lessons learned, and continuous improvement initiatives across the organization.

• Stay current with Agile methodologies, industry trends, and ServiceNow platform updates, and contribute to the evolution of Agile practices within the organization.

• Prioritize the team's needs above all else. Leading, coaching, and offering guidance when needed, and serve as an advocate for team in front of stakeholders.

• Identify impediments in sprint task completion and to remove those barriers to increase productivity.

• Ability to seek out data that highlight areas of improvement for the team.

• Enhance and streamline processes to increase the team's efficiency, and the power to facilitate the operations of businesses in a cost-effective way.

• Flexible in approach to change within the organization and project timeline, such as shifting priorities or accommodating unexpected challenges.

• Identify opportunities for process improvements, suggest new approaches based on industry trends, and promote creative thinking within the team.

• Collaboration with the development team to agree on what they can achieve during each development sprint setting project scope and establishing measurable goals.

• Ensuring the team understands the goals and objectives of the work; working closely with the ServiceNow engagement manager and all other team members to plan, manage, and deliver releases Maintenance of the product backlog, burndown charts, velocity tracking, etc.

• Prioritize effective communication with team through regular feedback channels at every stage of the SDLC.

• Offer constructive criticism when needed and encourage open communication among all parties involved. Keeping key stakeholders up to date on the Scrum team’s progress, issues, etc.

• Facilitation of Scrum events (daily standup, development reviews, etc.); organizes the project kickoff and process workshop(s) – Facilitates activities through training, testing, go-live, and post go-live support.

• Contribute powerfully to ensure each member of the group shares accountability for the work done and the value created.

Required Skills:

• 4+ years of experience serving as a Scrum Master for software development teams.

• 3+ years of experience of managing Scrum teams with focused on ServiceNow implementations.

• Deep understanding of Agile principles and frameworks, including Scrum, Kanban, and Lean Agile.

• Excellent facilitation, coaching, and mentoring skills, with the ability to inspire and motivate teams to achieve their goals.

• Strong communication and interpersonal skills, with the ability to build rapport and foster collaboration among team members, stakeholders, and leadership.

• Proficiency in Agile project management tools such as Jira, Rally, or ServiceNow Agile Development.

• Ability to thrive in a fast-paced environment, adapt to changing priorities, and manage multiple projects simultaneously.

Preferred Skills:

• Certified Scrum Master (CSM) or equivalent certification from a recognized Agile certification body.

• ServiceNow Certified System Administrator (CSA) or other ServiceNow certifications.

• Experience with scaled Agile frameworks such as SAFe (Scaled Agile Framework) or LeSS (Large-Scale Scrum).

• Sound technical foundation and working knowledge of the ServiceNow platform and applications

• Ability to guide and coach the Scrum Team on how to use Agile practices and principles to deliver high quality products and services to our customers.• Strong management experience to drive team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.• Scrum methodologies champion responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines.• Coaching experience to aid the Scrum teams with self-organization, cross-functional skillset / domain knowledge.

• Strong communicator to effectively drive messaging, both internally and externally working within the Scrum team.• Strong collaborator to work with the Scrum Teams, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams.• Problem solver to resolves team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.• Understand of SWOT (Strengths, Weaknesses, Opportunities, and Threats) to drive assessment of scrum team.• Organized to Own and drive RAID (Risks, Actions, Issues, and Decisions) items to closure.• Standards driven to establish and establish and adhere to RASCI (Responsible, Accountable, Supportive, Consulted, Informed) matrix in assisting team.• Team player to works with Agile coaches and other Scrum Masters to grow within the role.• Scrum advocate to contribute to the advancement and improvement of Agile practices within the organization.• Strong facilitator to support all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospectives.

Education

• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience

  BUSINESS OVERVIEW

  Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Pay Range

The typical pay range for this role is:

$83,430.00 - $206,000.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 07/19/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.