Our Ability Jobs

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

As a Manager of HR Service Center, you will act as relationship manager for the business designated HR Business Partners to ensure HR Service Delivery quality and efficiency. You will participate in HR business analysis, trend review and reporting, and are expected to propose recommendations to optimize the Human Resources colleague experience. In this role, you will triage, research, and resolve complex issues, participate in and lead complex projects, facilitate continuous process improvement activities and HR policy application and governance, and support the overall management of CVS Health’s outsourcing relationships with a focus on Service Delivery excellence.

You will accomplish this by:

• Representing HR Shared Services through professional service delivery consultation and communications practices. Also, working across the HR functions, and accountable to deliver to multiple levels of leadership.

• Partnering with CVS Health’s HR outsource service providers to ensure timely and quality completion of service escalations and inquiries. Hold provider accountable to service level agreements and deliver feedback for missed deliverables and deadlines.

• Collaborating with CVS Health COE functions to ensure that strategy, policy, and process implementation are aligned.

• Being the primary point of contact for HR Business partner escalations including areas of Health and Financial Benefits, Payroll, Compensation and Timekeeping and Attendance.

• Leading cross functional project teams to support implementation of HR programs, technology with aligned business partner groups.

• Delivering training presentations and communications to HR Stakeholders to support ongoing program rollout and continuous improvements.

Required Qualifications

• 5+ years Human Resources consultative experience, preferably including intake and resolution of complicated business issues, navigating operational environment to problem solve and source resolutions while maintaining a strategic view to operational model and governance.

• 5+ years in Human Resources or equivalent roles that require communicating sensitive information, working within deadlines and with a focus on colleague experience and service excellence.

• 5+ years of relevant Human Resources experience, including role supporting HR policies and practices within one or more of the following areas: Payroll, HR Information Technology, Employee Data / Records Management, Total Rewards, Employee Relations, Talent Development or Project Management.

• 5+ years leading strategic project work, including cross functional teams and communications related to project deliverables and success.

Preferred Qualifications

Master’s Degree preferred

Education

Bachelors Degree or equivalent work experience required.

Pay Range

The typical pay range for this role is:

$63,300.00 - $139,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 09/21/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.