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Position Summary

The Senior Manager Business Consulting, will drive and manage broker compliance issues for IFP Sales Operations. This position will function as the point person for sales in the triage, tracking/trending issues, setting up policies and procedures, and processes for continuous improvement and compliance of distribution partners that affecting the IFP business.

• Reviews, identifies, and responds to IFP program issues affecting the broker and consumer experience generated from feedback received by business, executive, and state partners.• Proactively triages, monitors, and reports out on broker compliance issues and identifies potential training gaps with the IFP’s broker business. • Develops deep understanding of IFP systems, workflows, and business partners to optimize working, design and IT session that supports Sale and Distribution initiatives and priorities.• Supports and provides continuous direction and feedback to IFP business. • Designs, plans, and delivers process and workflow improvements within the IFP space that align to both the Sales and Distribution team and business partners’ needs.• Drives or guides development of holistic solutions and/or key strategic plans.• Proactively identifies opportunities for improvement and independently influences business leader(s) to act or change behavior through negotiations and/or consultation that promotes issue resolution.• Drives or guides engagement using a disciplined repeatable methodology.• Designs, develops interventions, and facilitates work sessions.• Develops and delivers all required analysis, reporting and presentation materials.• Gathers, analyzes, and synthesizes business intelligence to drive achievement of strategic businessobjectives.

Required Qualifications

Minimum 5+ years’ experience in similar capacity with process and service or sales operations background

3 + years of compliance project management experience

Preferred QualificationsHealth insurance or PBM industry knowledge and experience

Education

Bachelor's Degree or equivalent experience

Pay Range

The typical pay range for this role is:

$67,900.00 - $174,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 04/12/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.