Ingersoll Rand Customer Sales Associate in HARRISBURG, Pennsylvania
At Ingersoll Rand we are passionate about inspiringprogress around the world.We advancethe quality of life by creating comfortable, sustainable and efficientenvironments. Our people and our family of brands—including Club Car®,Ingersoll Rand®, Thermo King®, Trane®, American Standard® Heating & AirConditioning and ARO® - work together to enhance the quality and comfort of airin homes and buildings; transport and protect food and perishables; andincrease industrial productivity and efficiency. We are a global businesscommitted to a world of sustainable progress and enduring results. For moreinformation, visit www.ingersollrand.com.
Ingersoll Rand isa diverse and inclusive environment. We are an equal opportunity employer,dedicated to hiring a diverse workforce; including minorities, females,individuals of all sexual orientations and gender identities, individuals withdisabilities, and United States qualified protected veterans.
The Customer Sales Associate is a trusted advisor tocustomers who identified their needs and helps to resolve parts or equipmentissues with sale and timely delivery of quality parts and solutions offerings.They are responsible for processing customer orders and responding to theirinquiries, questions or complaints regarding Parts services and finds solutionsto ensure customer satisfaction and future sales. They have solid understandingproduct offerings, achieving sales goals and administer order managementprocesses.
ESSENTIAL DUTIESAND RESPONSIBILITIES include the following. Other duties may be assigned.
•Actively engages with both counter customers and phonecustomers to fully identify needs, respond to inquiries or questions, and offertimely quality solutions.
•Engage every customer when they enter store, before theyreach the counter (“10 ft /10 seconds in store” rule of engagement)
•Provides technical support to customers.
•Drives sales by having maintaining current knowledge ofall portfolio offerings and leverage technical knowledge to provide valuepropositions to the customer and drive sales
•Drives sales by identifying related products or add onextensions needs and making customers aware of product promotions and addinglines to parts orders.
•Determines best method to resolve problems to ensurecustomer satisfaction and company adherence to policies.
•Enter all orders as quotes
•Makes outbound calls including marketing new products.
•Generates lead sheets for Account Managers
•Occasionally visits external customers to betterunderstand their needs and potential sales opportunities in future.
•Parts identification and troubleshooting, beyond OEMparts.
•Identify items which meet the needs uncovered duringconversations with customers in store, on phone and at customer site and submitthem for addition to showroom portfolio.
Operations (ranges20-30% depending on number of store associates)
•Executes quote and order management processes with highlevel of accuracy to expedite the fulfillment process and ensure customersatisfaction and timely delivery – entering quotes and invoices and followthrough on fulfillment.
•Helps plan store customer and vendor events.
•Completes training as required, including safetytraining, certification and testing.
•Reinforces culture of safety by utilizing allappropriate resources to safely perform all functions of the job
•Understand and execute processes and standard work.
•Identify new opportunities for process improvements.
•Flexibility to work overtime/weekends, as required.
Back office (ranges 10-20% depending on number of storeassociates)
•Completes cycle counts
•Inventory management – back orders, PO receipts,transfers
•Responsible for staging, shipping and receiving parts,equipment, and supplies.
•Stocks the parts store with an appropriate amount ofmerchandise.
•Responsible for inventory control and bin location.
•Enters inventory into software system.
•Manages will calls.
•May deliver parts to customer locations or job sites.
•Practices safe material handling techniques.
•Filing of M/S’s, freight bills of lading, equipmentpacking slips, etc. for inventory reconciliation and audit purposes.
•Responsible for filing of freight claims for damagedgoods.
•Flexibility to work overtime/weekends, as required.
Winning Culture :
As part of overall responsibilities
•Genuinely and effectively works effectively with diverseteam of different backgrounds and experiences to achieve business results.
•Mentors and assists with onboarding of new associates
•Continuously seeks out opportunities for learning.
•Participates in different team and community involvementactivities.
•Recognizes others for work well-done.
•Demonstrates engaging customer-facing behaviors andcustomer service
This job has no supervisory responsibilities.
To perform this job successfully, an individual must beable to perform each essential duty satisfactorily. The requirements listedbelow are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.
We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.
If you share our passion for inspiring progress—for bringing about bold shifts in how people, economies and societies operate—then you belong with Ingersoll Rand. Progress begins with you.
Primary Location: HARRISBURG-Pennsylvania
Shift: Day Job
Posting: Oct 30, 2019, 7:15:00 PM
Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer and are dedicated to hiring qualified protected veterans and individuals with disabilities.
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