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Job Information

Pearson Client Services Support Specialist in Hadley, Massachusetts

Client Services Support Specialist

The Client Services Support Specialist is a support position in our Client Services Division. Responsible for accurate recordkeeping and expense processing in support of educator committee members participating in test development conferences. This role reports to Supervisor, Committee Support.

Hourly rate is $21.63 with benefits.

Schedule:

Monday - Friday, 8 hours a day, 40 hours/week. 8am to 5:30am EST.

Primary Responsibilities

  • Perform accurate data entry for recordkeeping and payment systems

  • Maintain accurate supplier records and create spreadsheets

  • Setup and maintain spreadsheets with formulas for calculating expense reimbursements

  • Monitor expense reimbursement/payment mailbox for incoming emails; research and respond to payment inquiries

  • Process reimbursements for committee members and substitute reimbursement requests

  • Demonstrate excellent customer service and team support

Education/Skills

  • Minimum of 2-year Associates degree from an accredited institution

  • 3 years’ experience in business operations and software systems is highly preferred

  • Excellent written and verbal communication skills

  • Strong attention to detail and accuracy

  • Proficient in MS Office with advanced Excel skills

  • Accurate keyboarding

Position is 95% remote and 5% office at this time. Subject to change.

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.  

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here:  http://www.pearson.com/careers/diversity-and-inclusion.html 

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Job: GENERAL BUSINESS OPERATIONS

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Req ID: 6232

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