EY Assistant Director - Knowledge Manager in Gurgaon, India
Assistant Director - Knowledge Manager
Core Business Services
Requisition # GGN000UM
Post Date Jan 10, 2019
The Knowledge Manager (KM) – Assistant Director has a strong understanding of a domain and uses this to promote and facilitate the sharing of information, know-how, and experience to enable EY practitioners to win in the marketplace and deliver services. The KM position requires a specialization in a primary domain (sector, service line, or geography) and may over time lead to a secondary specialization (e.g: Technology and Tax) or focus on a sub-domain or community (e.g. a sub-service line, sub-sector or client solution).
This position is responsible for building collaborative relationships with senior stakeholders in the domain including Sector, Service Line, Area leaders, BD Executives and others. Depending on the specific business needs, this position includes the co-development of a community and content strategy, the management and delivery of domain-specific strategic initiatives, the execution of domain-specific knowledge awareness and adoption activities, as well as the promotion of knowledge capture and sharing. Working closely together with the business, this position may also include the (co-)creation and curation of certain types of content (e.g. credentials, qualifications), the targeted transfer of experiential knowledge as well as the (co-)facilitation of the community of sub-domain specialists (technology enabled or other).
Along with the Domain Analyst and the Regional Awareness & Adoption Advisor, this position often acts as first responder to inquiries and requests for support from the business. This position works closely with other EY Knowledge functional specialists (e.g. analysts, content or community advisors, product managers) to bring the broad array of EY Knowledge support to their clients at the appropriate time and to collectively deliver an integrated knowledge plan to the domain. The KM will also work closely with knowledge specialists in other domains (e.g. in another sector, service line or geography) to deliver on cross-sector / cross-service line topics and initiatives.
At the Assistant Director rank, the KM will address complex business problems that impact the business. The Assistant Director will be expected to contribute towards innovative ideas in the KM solutions they develop and implement and recommend changes that positively enhance the results of the domain they support.
The position will be responsible for coaching and mentoring less experienced team members. The KM may also work with appointed Knowledge Champions and Subject Matter Resources in the business to shape and implement the knowledge initiatives.
Market Development & Insights Knowledge Managers will not have a domain specialization but focus on a broad range of topics, rapidly assimilating and delivering against identified needs and priorities.
Essential Functions of the Job:
Based on a deep understanding of the business agenda and emerging needs of the sub-domain community of practitioners (e.g. sub-service line, sub-sector or geography), propose knowledge initiatives and design solutions to the domain leadership that are relevant and commercially impactful;
Prioritize and deliver against business agreed strategic objectives defined within the domain integrated knowledge plan, including insights on sub-domain knowledge needs as appropriate;
Support implementation of the domain’s knowledge infrastructure, using firm standard architecture and technologies, to develop home sites and communities that align broader context of business priorities with content strategy (working closely with the assigned content advisor and community implementation lead);
Build a network of relationships in the sub-domain across different ranks and countries, including Knowledge Champions and key experts;
Together with respective business leaders, help to convene the sub-domain’s specialists to facilitate dialogue and to advance and extract relevant knowledge, ensuring that innovative ideas, good practices and lessons learned from pursuits and engagements are shared across and beyond the sub-domain;
Drive knowledge awareness and adoption activities within the community to engage and educate domain practitioners on available knowledge content and resources, help build a knowledge sharing culture;
Drive the execution of the domain’s content strategy to ensure re-usable collateral is captured, co-created or curated, surfaced and proactively distributed to practitioners, including knowledge assets such as credentials, ‘Why EY’ decks, or account activity;
Assign responsibilities and coordinate content and insight harvesting from engagements and pursuits;
Lead the knowledge support for sector or SL-specific solutions aligned to market and regulatory developments (e.g. content curation, lessons learned transfer, awareness etc.);
Support the development of service line sector learning to support growth and sector specialization of our people integrating knowledge behaviors and core curriculum;
Provide on-demand support for specific engagements or pursuits (first alerts), leveraging insights and information from multiple sources, including other engagements as well as third party sources;
Ensure continuous improvement across key knowledge activities, and work with Analytics & Measurement team to support reporting and analysis on these activities as well as sharing and responding to feedback from customers and stakeholders.
Analytical/Decision Making Responsibilities:
Ongoing evaluation of knowledge value to the domain
Objective maturity assessment of the domain to provide recommendations for additional enhancements
Engage key stakeholders and deliver effective change and progress the community’s knowledge culture
Identify opportunities to achieve a step change advancement of the community’s accessible knowledge
Knowledge and Skills Requirements:
Demonstrated understanding and relevant experience in the assigned knowledge domain (service line, sector, or geography)
Robust understanding of knowledge management approaches and their application, paired with the ability to articulate the value they bring to the business and drive buy-in and sponsorship from the business
Good understanding of knowledge infrastructure and relevant domain-specific technology solutions to facilitate stakeholder discussions and identify expert resources to bring to discussions when needed
Consultative mindset and integrated teaming approach to service delivery
Ability to communicate and influence effectively to lead change with people on a global basis
Strong executive presence and demonstrated success in building relationships at a senior level
Professional, confident, credible and an enthusiastic team player able to work effectively across functional teams and domains
Strong project management skills and experience in leading complex programs and projects to achieve milestones and objectives
Experienced people manager, able to lead teams in a complex environment
Excellent verbal and written communications skills
Advanced skills in Word, Excel, PowerPoint and SharePoint
- May coach and mentor less-experienced members of the domain team including other Knowledge Managers or Analysts
May require occasional travel, both domestic and international
Proficient in English, both written and verbal
Bachelor’s/University degree, preferably in business
Advanced degree a plus
7 – 10 years of knowledge management or equivalent experience.
Five or more relevant domain experience
Experience with key knowledge management concepts, tools and techniques (e.g. community facilitation, after action reviews) and or comparable experience
Professional service industry experience or client-serving experience strongly preferred