Our Ability Jobs

Description

We are seeking a detail-oriented Business Management Coordinator within our Mortgage Document Custodian department to join our team. This role is responsible for managing and safeguarding mortgage-related documents, ensuring compliance with investor and regulatory requirements. The ideal candidate will have experience handling loan documents, strong organizational skills, and a keen eye for accuracy.

Key Responsibilities:

• Receive, review, and validate mortgage loan documents for accuracy, completeness, and compliance with agency and investor guidelines.

• Maintain and update loan document tracking systems, ensuring proper indexing and organization.

• Manage document storage and retrieval processes, ensuring timely access to loan files as needed.

• Perform quality control checks on mortgage collateral files, identifying and resolving discrepancies.

• Coordinate with internal departments, lenders, investors, and servicers to facilitate document requests and fulfill audits.

• Ensure compliance with regulatory requirements, investor guidelines, and internal policies related to document custody.

• Process document releases and assignments, ensuring proper authorization and recordkeeping.

• Support audits and examinations by providing required documentation and reports.

• Assist in developing and improving document management procedures and workflows.

Qualifications:

• 2+ years of experience in mortgage document custody, loan servicing, or related financial services.

• Knowledge of mortgage documents, including promissory notes, deeds of trust, assignments, and title policies.

• Familiarity with investor guidelines (Fannie Mae, Freddie Mac, Ginnie Mae) and regulatory requirements.

• Strong attention to detail and organizational skills.

• Proficiency in document management systems and loan servicing software.

• Excellent verbal and written communication skills.

• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

• Experience with mortgage servicing platforms such as MSP, TabFusionRMS or similar systems.

• Knowledge of SEC regulations related to mortgage-backed securities document custody.

Education

• High school diploma or equivalent required; Associate's or Bachelor’s Degree preferred.

Hours and Work Schedule

Hours: 40

Work Schedule: 8:30am - 5:00pm, Monday - Friday

Position is fully onsite in Glen Allen office.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

03/21/2025