Our Ability Jobs

Description

The HM Default Ops Lead performs routine, complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities and/or perform moderately complex analysis to identify and resolve process-level issues. May assist in developing and implementing policies, procedures, and training materials to maximize efficiency. May manage projects requiring coordination with other teams, process improvement projects and may perform other such duties as assigned including trouble shooting operational issues

Primary responsibilities include

• Meet reporting deadlines set by FNMA/FHLMC/USDA/FHA/MI and Private Investors.

• Daily status code and reason for delinquency reports worked to ensure that by month end all illogical coding has been resolved and corrected.

• Identify the delinquency episode to determine the reason for default

• Working knowledge of MSP, LoanSphere FCL/BNK/DAR, HSSN/AMN, FHLMC EDR Gateway, VA-VALERI, Excel, Word

• Collect, review, and analyze data and/or documentation to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements.

• Assisting with various projects and other Default Reporting related functions.

• Communicate effectively, clearly, and concisely verbally and in writing.

Key Success factors include:

• Knowledge of default reporting and the use of status and reason codes.

• Knowledge of the Foreclosure, Loss Mitigation, Bankruptcy and Collection process.

• Ability to multitask and meet investors deadlines

• Ability to work independently and have strong analytic skills

• Ability to adapt procedures, processes, and techniques to the completion of assignments.

• Able to independently apply competencies in routine and more complex situations.

• Knowledge of the Investor/Insurer and MI companies reporting requirements and deadlines.

• Work closely with Investor Reporting, Default Cash and Claims as well as all other Default Business lines.

Qualifications, Education, Certifications and/or Other Professional Credentials

• 3 to 5 years of experience with Mortgage Default Management, Loss Mitigation, Foreclosure, Bankruptcy, or prior Default Reporting.

• Strong organizational, analytical, and critical thinking skills

• Excellent communication skills

• Ability to manage competing priorities

• Knowledge of MSP/ LoanSphere FCL/BNK and LoanSphere DAR

• Strong Microsoft office skills (Excel/Word)

• Education-Certifications and/or other professional Credentials: HS Diploma, College degree, Associates degree and/or minimum of 3 years mortgage default experience.

Hours & Work Schedule

• Hours per Week: 40

• Work Schedule: Monday- Friday 8:30am-5:00pm

• Hybrid Schedule once training is complete

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

05/16/2024