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Description

The Senior Manager of First Line of Defense (1LOD) Risk for Consumer Specialty Operations (CSO) has overall responsibility is to provide risk advisory services for all consumer debt products including Collections/Recovery, Strategy and Execution, Mortgage Default, Vendor Management, Credit Reporting (FCRA), Managed Assets Division (MAD) and Loan Accounting functions. This role focuses on operational and compliance risks, as well as other enterprise risk disciplines.

The Senior manager work with CSO lines of businesses to provide consultative guidance to support risk identification, assessment and quantification, aggregation reporting, monitoring and control improvement. This includes all aspects of material risk related to how the business develops, launches, sells and services consumer bank debt products. This role also focuses on ensuring the risk management framework, processes and practices executed comply with internal policies, US Regulatory requirements and expectations.

The 1LOD Senior Manager must have strong industry expertise and knowledge of Consumer Banking required regulations - Flood Disaster Protection Action (FDPA), Telephone Collections Practices Act (TCPA), Fair Dept Collections Practices Act (FDCPA), Servicemembers Civil Relief Act (SCRA), Fair Credit Reporting Act (FCRA), Fair Housing Act (FHA),Real Estate Settlement Procedures Act (RESPA, Reg X), Truth in Lending (Reg Z), Unfair, Deceptive or Abusive Acts or Practices (UDAAP), Sarbanes Oxley (SOX), The Equal Credit Opportunity Act (ECOA) and other regulations enforced by the OCC, CFPB and FDIC.

Primary responsibilities include.

• Collaborates across Consumer Specialty Operations (CSO) and the Consumer Bank Risk Division, to build, synthesize and communicate a comprehensive view of risk to management.

• Works with line of business leaders to define, create and implement necessary controls.

• Provides day to day support to CSO Risk by offering knowledge and expertise on the appropriate implementation of Regulations, Rules and industry standards through procedures, other guidelines, and industry best practices.

• Provides regulatory expertise and solutions on complex risk and compliance issues based upon understanding of Consumer Banking business unit's activities and products.

• Support the Consumer Bank Risk and Control Self Assessments (RCSA) process for CSO, and work in partnership with business to ensure appropriate risks and controls are identified or mitigated.

• Perform proactive risk assessments and gap assessments to identify risk exposure outside of risk appetite in specified functions, products, or line of business.

• Manage Business Initiative Risk Assessments (BIRA) pertaining to CSO projects.

• Identify process optimization to reduce operational risk due to manual work and human error.

• Regulatory implementation and change management.

• Provide support to business projects managed in the Modern Operating Model (MOM)

Qualifications

• 8+ years’ experience Risk management experience from working in financial services industry.

• Expert knowledge of the OCC guidelines for establishing Heightened Standards

• Experience in an organization that is under strong regulatory oversight and scrutiny.

• Expert knowledge of internal controls and risk assessment

• Proven ability to develop and maintain high impact relationships.

• Deep understanding of consumer bank debt products

• Experience in bank operations

• Understanding of Agile software development

• Decisiveness and sound judgment on a consistent basis

• Capacity to challenge status quo

• Influencing and conflict resolution skills

• Excellent business writing skills

• Proven leadership and management skills in a professional environment

• Proficient use of MS Word, MS Excel and PowerPoint and Visio

Education, Certifications:

• Bachelor’s degree Required.

• Certifications Preferred but not Required.

• Certified Regulatory Compliance Manager (CRCM)

• Certified Enterprise Risk Professional (CERP)

• Project Management Professional (PMP)

• Certified Public Accountant (CPA)

• Certified Internal Auditor (CIA)

• Certified Fraud Examiner (CFE)

• Certification in Risk and Information System Controls

• American Bankers Association certificates in Risk management

• Mortgage Bankers Association AMP or CMB

Hours & Work Schedule: Hybrid - 3 days in-office / 2 remote

• Hours per Week: 40

• Work Schedule: Monday - Friday

  #LI-CITIZENS2

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Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.