Our Ability Jobs

Description

As the FCRA Consumer Quality Control Manager, you will be responsible for the day-to-day activities of your supported operational business units. You will assist with the development and implementation of business plans, operational policies, procedures and systems which support their department’s long-term, strategic objectives as well as ensuring that staff are in compliance with these and other business policies. Creating and maintaining a customer focused, risk averse operating model for areas of responsibility. You will conduct problem solving and oversee the most complex and business critical projects with little or no direction. You will also be responsible for identifying, sizing and executing against strategic objectives that are critical to improving cost, efficiency or customer experience improvements.

Primary responsibilities include

• Manage day-to-day operational execution, and contribute to strategic planning within area of expertise.

• Ensure that all process and procedures are executed completely, timely and accurately within your area of business and that these are resolved within requested timeframes.

• Leverage available data on productivity and quality to ensure that appropriate corrective actions and improvement initiatives are executed to improve results.

• Responsible for all elements of risk management and how it impacts your daily responsibilities.

• Understand and comply with regulatory requirements that impact your work including state and federal laws.

• Complete required Regulatory and HR compliance training each quarter by established deadlines as well as ensure all team requirements are met. Escalate any risk issues to management timely.

• Ensure that colleague development activities are defined and executed. This would include providing performance feedback and leveraging management information to identify performance opportunities.

• Develop colleagues for further career progression and provide stretch opportunities through special projects and initiatives.

• Manage high-level business strategy, coordinating business architecture, making general assessments of new business opportunities and analyzing trends and drivers within business areas and locations to optimize medium term strategy. Provides support on process re-engineering, information management, technical implementation and business strategy.

• Supports senior management in their efforts to grow the business and are accountable for the communication of strategic business decisions.

Qualifications, Education, Certifications and/or Other Professional Credentials

• 4-6 years of credit bureau reporting experience

• Experience with FCRA disputes across the various servicing platforms

• Understanding and working knowledge of Fiserv, ALS, TSYS, MSP, and Debt Manager servicing platforms

• Thorough understanding of the CDIA’s Credit Reporting Resource Guide (CRRG), as well as the ability to apply the Metro 2 requirements/standards across all banking products as applicable.

• Thorough understanding of all federal and state regulatory requirements related to the Fair Credit Reporting Act and Data Furnishing.

• Ability to independently lead in depth FCRA discussions across the various product lines

• Experience in bankruptcy and charge off

• Demonstrated past job history stability

• Strong proven written/verbal communication skills

• Demonstrated success to work independently and effectively under tight deadlines.

• Excellent analytical abilities and problem solving skills

• Ability while processing daily tasks to consider process improvements simultaneously

• Strong ability to multi-task; utilize effective organizational skills and effective time management skills

• Intermediate to advanced level experience successfully utilizing Microsoft Office Suites including Word, Outlook, Excel

Hours & Work Schedule

• Hours per Week: 40

• Work Schedule: M-F 8:00 - 5:00

• Hybrid role in Johnston, RI or Glen Allen, VA

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

10/31/2024