LSEG Order Management Specialist with Russian in Gdynia, Poland
WE ARE LOOKING FOR A NEW COLLEAGUE:
Order Management Specialist with Russian
YOU AND YOUR TEAM
You will join Order to Cash division of Enterprise Business Operations with around 70 colleagues based in Gdynia. Altogether your major responsibility will be to provide administrational support to our client-facing teams and/or the clients directly, whilst cooperating with other departments internally (front-/ back-office for the sales team and support line for the customers). The exposure to several teams and assisting clients directly in the whole process, from contracting, through system authorizing to the billing process and invoicing, will give you an opportunity to learn constantly and your daily job very diverse.
WHY IS THIS JOB IMPORTANT?
The tasks you carry and support you provide are crucial. By facilitating all client administration related matters in the order to cash process – you will contribute to delivering customer satisfaction whilst ensuring that the company's goals and objectives are met.
WHAT DO YOU NEED TO BRING?
Proficiency in English, written and spoken
Fluency in Russian, written and spoken
Excellent verbal and written communication skills
Deep analytical and problem solving skills
Strong computer skills, including experience with Microsoft Office tools
Ability to work in a fast paced, goal-oriented environment: meeting agreed performance and quality targets
Demonstrable self-reliance and flexibility in the workplace
Eagerness to learn a lot and collaborate with others
Strive for bringing exceptional customer service
YOU WILL BE EVEN MORE COMPETITIVE WITH:
- Previous experience of using CRM platforms such as Siebel or Salesforce and/ or billing systems such as SAP
SOME OF DAILY TASKS YOU WILL PERFORM:
End-to-end order processing – working on product entitlements and billing
Resolving compliance issues – cooperating with Compliance & Legal Teams
Responding to client’s queries – developing communication and service skills
Daily cooperation with other teams internally (e.g. Account Teams / Product Specialists, Credit Controllers and Project Teams)
Working on various ad hoc projects in vivid environment of Customer Administration
1.5 -month training that will get you prepared to deliver your daily tasks
Buddy’s support during your first months in the company and thorough onboarding program to get you prepared for daily work
Casual and diverse office environment where colleagues come from over 40 countries
A range of development opportunities through traditional training, on-site and international projects
Wellbeing scheme including private healthcare, insurance, Multisport card, weekly fruit days and more than 10 sports teams to join
Flexibility and home-office opportunities
Access to Refinitiv products with real-time economic data
High standards of ethics in the workplace
Two additional days off for charity events
Free yoga classes and trainings with physiotherapist in the office
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise – and our purpose. You’ll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.
LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.
We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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