Job Information
Bose Audio Visual (AV) Technician in Framingham, Massachusetts
You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most.
At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for nearly 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical.
At Bose, we are entirely self-funded, and enabling growth year after year takes careful planning, talent, capability, and passion. Through a broad variety of specialties and disciplines, the Finance team enables the business to make the decisions and investments, at the right times, to ensure the long-term financial viability of the company.
Job Description
Job Title: Workplace Services Auditorium and Conference Room Support AV Technician
Location: Framingham Campus
Schedule: Full-time, 7:30am-4:00pm, with occasional after-hours support
Job Summary: We are seeking a dynamic and enthusiastic Workplace Services AV Technician for Bose Auditorium production and conference room support. As a team member of the Bose AV Team you will contribute to our multi-talented team of technical and creative AV technicians in a busy meeting environment utilizing the best in class technology. This role is ideal for a collaborative, creative and inclusive individual with a ‘can-do’ attitude, focused on customer service and execution of flawless live production events. Your opportunity to grow and develop in a dynamic, fast-paced environment is our promise to you. The successful candidate will be a solutions seeker and client relationship builder including strong AV skills include knowledge of previous AV installations, rack mounting, signal testing and cable pathways, along with a good foundational understanding of IP networking. The candidate will also have solid technical production skills in a few areas such as: AV, video production or technical theater production such as DMX lighting operation & design, Microsoft PowerPoint decks, audio mixing, PTZ camera robotics control, AV control systems, and corporate video virtual meeting production.
Key Responsibilities:
Collaborate with a team of Conference Room AV Technicians to schedule and service approximately 50 conference rooms integrated with Microsoft Teams, webcams, mics, and speakers.
Provide technical support and “white glove” level service for our 300-seat Auditorium, assisting with live events and meetings for approximately 20-25 hours per week.
Set up and support AV equipment for daily meetings, special events, remote events and product demonstrations.
Ability to schedule and coordinate third party vendor meetings for repairs or installations.
Manage and communicate meeting details using an online room reservation and scheduling tool linked with Microsoft Teams and Outlook calendars.
Operate and maintain video conferencing equipment, perform routine and preventative maintenance AV equipment and systems.
Report issues and status updates in a timely manner to team and management, follow proper escalation procedures.
Able to read and understand AV schematics, blueprints for signal flow troubleshooting.
Coordinate and assist with AV setups and adjustments in various on-campus building locations.
AV technicians sometimes set up and alter room arrangements including tables, seats, pipe/drape, scenery, lighting, and stages according to blueprints, layout diagrams, and schedules.
Utilize an online work order system for equipment maintenance, inventory tracking, and customer support ticketing.
Skills & Qualifications:
People person with a focus on proactive teamwork, communication and collaboration.
Minimum of 4 years of experience supporting videoconferencing productions, & operating AV equipment.
Experience with Dante, A/VoIP, Extron, Shure, Crestron, Biamp, Neat and/or LogiTech.
Production control room experience a plus i.e. audio, cameras, lighting, editing or technical theatre.
Performed routine testing and problem diagnostics (Using Crestron & Logitech) for projectors, microphones, speakers, amplifiers & LCD/plasma displays.
Ability to understand signal flow and all aspects of troubleshooting various AV technologies including working with third part AV technology teams.
Fundamentals of computer networking comprehension and configuration skills.
Excellent communication skills and a strong professional presence.
Ability to multitask effectively in a fast-paced environment.
AVIXA-Recognized AV Technology Certificate; Certified Technology Specialist preferred.
2 or 3 of the following skills: video playback & editing, lighting, streaming, technical directions, graphics, audio production, or PTZ cameras robotics.
Knowledge of video projectors and screens.
Knowledgeable and up to date on the latest trends in AV equipment and technology
Proficiency with the Microsoft 365 including Visio, PowerPoint, Sharepoint/web design and MS Teams.
Perform asset inventory and regular preventative maintenance on all equipment.
Physical ability to lift up and transport moderately heavy objects such as computers, monitors and speakers.
What We Offer:
A vibrant team environment where your personality and technical skills will shine.
Opportunities to build relationships and please a diverse group of people through your work.
A role that is central to the execution of corporate events and meetings.
Continuous learning and growth in cutting-edge AV and networking technologies.
At Bose we are passionate about helping people reach their fullest potential. Join us and become an integral part of a team that values your extroverted, people-pleasing nature and your technical expertise in creating memorable experiences in our corporate events and meetings.
#LI-DP1
Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to Wellbeing@bose.com and let us know the nature of your request and your contact information.
Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.
If you believe you need a reasonable accommodation, please send a note to wellbeing@bose.com