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Best Buy Asst. Manager, Repair Business (MA/CT/Southern NH) in Framingham, Massachusetts

817165BR

Job Title:

Asst. Manager, Repair Business (MA/CT/Southern NH)

Job Category:

Services/Installation/Repair

Store Number or Department:

001874-USO CT/RI/MA-Store

Job Description:

The Asst. Manager, Home Services Experience is directly responsible for day to day management of driving home channel fulfillment consistency, efficiency, and quality of work completed by Best Buy/Geek Squad employees in their assigned area.

Key Responsibilities

Employee Supervision

  • Conducts regular reviews with Agents to develop and manage/coach/train/close performance gaps.

  • Conducts performance appraisals and makes pay recommendations.

  • Conducts Ride-a-longs to ensure SOP execution and positively impacts client loyalty and helps employees deliver operational effectiveness while growing the business.

  • Ensures safety procedures are communicated proactively and followed by Agents.

  • Assists with delivery and installation of products as needed to support Agents.

  • Actively supports Agents in individual and group environments though developmental training, certifications, onboarding and increased proficiencies of team.

  • Coaches and motivates team to contribute to positive engagement. for themselves and the team

  • Ensures Agents are maintaining and using approved tools in a safe manner, following all safety guidelines. Communication

  • Communicates and executes the Best Buy and Geek Squad Strategies within their area.

  • Creates consistency in service execution – ultimately protects and grows the brand internally and externally.

  • Provides teachable point-of-view for new processes, procedures, business segments, and areas of focus.

  • Develops and maintains pertinent partnerships (such as Retail) in support of driving business results and improving the client experience.

Business Analysis

  • Controls costs and delivers productivity goals by monitoring, analyzing business trends, and results on a daily, weekly, monthly basis.

  • Ensures necessary licenses and permits are obtained to properly fulfill work without risk of disruption to business.

  • Validates inventory management processes are followed to minimize shrink and ensure proper level of inventory.

  • Validates appropriate profiles in routing system including skillsets, efficiencies and capacity.

Basic Qualifications:

  • 1 year of leadership experience (inclusive of supervision of direct/indirect reports, coaching, training, recognition, and managing business outcomes) OR 1 year of Military leadership experience inclusive of coaching, training, recognition, and performance evaluations.

  • 1 year of Consumer Electronics or Appliances Industry experience.

  • Must be 21 years of age and have a current, valid driver’s license with a clear driving record (no convictions in the last 3 years of DUI, leaving the scene of an accident, and no more than 2 moving violations or accidents).

Preferred Qualifications:

  • 1 year of experience managing a remote workforce.

  • 1 year of consumer electronics repair or installation experience.

Req #:

817165BR

Address Line 1:

1 Worcester Road

City:

Framingham

State:

MA

Zip:

01701

Job Level:

Manager with Direct Reports

Employment Category:

Full Time

Brand:

Best Buy

About Us:

Best Buy Company and its Family of Brands

Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.

Additional Job Information:

Join our team!

While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.

Ready? Let's do this!

If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.

Not ready to apply? Connect with us on LinkedIn (https://www.linkedin.com/start/join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2127&source=bf&trk=login_reg_redirect) , Facebook (https://www.facebook.com/bestbuy/) , or Twitter (https://twitter.com/bestbuy_careers) .

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