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CVS Health EAP Management Consultant in Florida

Job Description

Fully remote in the USASCHEDULE: Monday to Friday: 8:00 am - 4:30 pm ESTProvides consistent, high quality consultations regarding worksite issues to account representatives, plan sponsors and employees and coordinates onsite interventions for critical incidents or special situations.- Provides telephone triage, crisis intervention and related services.- Provides consultation and support to plan sponsors regarding worksite issues and following work place critical incidents (workplace accidents, robberies, deaths, and other trauma) and to facilitate rapid provider response.- Completes management referral intakes according to established guidelines; to assure appropriate placement of management referred employees; to provide guidance regarding EAP protocols to counselors working with employees.- Determines appropriate intervention action steps in dealing with member situational concerns including cross referral to EAP services or other internal/external benefits that may meet their needs.- Provides follow-up to monitor employee compliance and feedback to supervisors.- Coordinates onsite Critical Incident Stress Debriefing (CISD) interventions.- Performs case management of management referrals, providing frequent and consistent feedback to designated account representatives.- Provides consultation to supervisors and other account representatives in order to facilitate appropriate use of the EAP service delivery system and facilitate EAP response to employees with performance, attendance, safety, fitness for duty, or other work related problems.- Confirms that necessary paperwork is in place to both providers and account representatives including signed releases in order to coordinate follow-up with account representatives, treatment providers, and other necessary constituents. - Account representatives are given timely updates on referred employees with appropriate paperwork.- Provides specialized providers (i.e.: management referred employees, CISD, SAP, and Fitness for Duty) in a timely fashion.- Provides information to plan sponsors and members on providers who specialize in seeing management referrals, performing DOT and Fitness for duty assessments and trained in CISD.- Documents consults, management referrals, and critical incidents, creating authorizations as needed and handling placement as needed according to enterprise, EAP and Worklife format using PC technologyTeam member support: - Works collaboratively with management team to ensure excellent customer service, prioritizing work, case turnaround completion and improve workflow processes.- Maintain a collaborative working relationship with Aetna EAP call centers - Collaborates with account management and plan sponsors.- Collaborate with team of professionals in a way that supports a positive clinical outcome and continuity of care for all membersCompliance with Policies and Regulatory Standards: - Protects the confidentiality of member information and adheres to enterprise, EAP and Worklife policies regarding confidentiality.- Maintains accurate and complete documentation of required information that meets risk management and regulatory requirements.- Maintain current licensure in good standing, seek professional development and meet all licensure requirements.

Pay Range

The typical pay range for this role is:

Minimum: 58,760

Maximum: 125,840

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit


Required Qualifications

  • 1 year+ Crisis management experience and skills- 1 year+ experience in Employee Assistance Programs- 3 years+ Behavioral Health/Counseling experience- Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in/ one or more or equivalent is required: LPC, LMFT, LCSW, LCPC, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist.

Preferred Qualifications

  • Bilingual English/Spanish - 1+ years of experience in a social or human services- CEAP or CEAP qualified (Certified Employee Assistance Professional)- Experience working with management and human resource professionals - 1 year Case Management experience- Experience working with diverse populations- Excellent computer skills including MS Office applications such as Excel, Word and Outlook.- Effective verbal and written communication skills.- Effective organizational skills and ability to manage multiple tasks


Masters degree in a Behavioral Science related field

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.