Job Information
Service Source Peer Support Specialist-Warrior Bridge in Fayetteville, North Carolina
Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.
Job Summary
Under supervision of the Warrior Bridge Program Coordinator, the Peer Support Specialist is responsible for support of any individual and/or group of clients as outlined in the Employment/Person Centered Plan of Services. Work must be performed according to Employment Source policies and the Warrior Bridge WRAP Services and Support requirements. Employee shall meet required credentialing qualifications (State Approved Peer Support Specialist Program), service provision documentation, and professional expectations and have a relatable lived experience. Work hours vary according to needs of client(s).
Primary Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.
Assist veterans in making informed choices about their care and services and other life decisions affecting their illness.
Provide peer support, employment assistance and resource navigation to improve the quality of life and access to resources for veterans and their families.
Teach wellness management strategies and incorporate self-management plans/tools for use in the workplace and in personal lives.
Establish, develop, and maintain positive relationships with families, VR Counselors, Behavioral Health Care personnel,and Employment Source personnel to ensure referral and service coordination. Maintain up-to-date employee information as required for case files and funding sources.
Assist veterans with accessing behavioral health services, connect them to vocational rehabilitation supports, and address food and housing stability.
Additional Responsibilities
Engage in various skill building activities for clients such as learning how to maintain stable housing, bill paying (budgeting), cleaning, organizing belongings, and building social skills/networks according to cultural and personal preferences of the individual and his/her medical needs.
Assist with self-help, advocacy, pre-crisis support, and facilitating an individual with speaking with their employer regarding reasonable accommodations.
Attend treatment team meetings with individual to promote the individual’s use of self-directed advocacy tools; teach individuals techniques for developing Person Centered Plans and/or Employment Plans; how to ask for appropriate services in the community planning process.
Link individuals to support groups in the community to learn from other peers, problem solve through work situations, and decrease social isolation.
Perform other responsibilities as assigned.
Qualifications: Education, Experience and Certification(s)
High school diploma or General Educational Development (GED), required.
Certification from State Approved Peer Support Specialist Program required within 90 days of hire.
Must have documented life experience with a mental illness or substance abuse disorder.
Valid driver’s license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).
Certification from am ACRE or APSE approved Suported Employment Program required within 12-months of hire or Certified Employment Support Professional (CESP).
Knowledge, Skills, and Abilities
Basic academic skills to teach skill building activities and document and maintain required records.
Ability to communicate in oral and written form.
General knowledge and lived experience, as a recipient or former recipient of services, with a mental illness and/or developmental disability.
Knowledge of resources in the local community.
Ability to be preceptive of client(s) in achieving and maintaining rehabilitative and recovery goals to successfully address employment and daily living goals.
Ability to be perceptive of client(s) needs and link to resources and provide training as necessary for employment and attainment of personal goals.
Ability to maintain effective working relationships with staff, agencies, and business representatives.
Proficiency in use of Word, Access, and Outlook.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance & stoop, kneel, crouch, or crawl. stand and walk. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.
What We Offer – for Benefit Eligible Employees May Include:
Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:
Health coverage for you and your family through Medical, Dental, and Vision plans.
Financial protection with 100% company paid Disability, Life, Accidental Death and Dismemberment insurance.
A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
A generous paid time-off program in which the benefits increase based on your tenure with the company.
ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.
PAY TRANSPARENCY POLICY STATEMENT:
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information
ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, and Virginia. Collectively, the organization serves more than 29,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.
To learn more, you may click on the following video link:
https://www.youtube.com/watch?v=hLeXVPuKm1Y&t=48s
What we do