Our Ability Jobs

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

• This position supports CVS Health enterprise user’s by providing break/fix for desktop equipment to include technical advice, guidance, and informal training to customers using hardware and software programs.

• Has a minimum of 3 years IT experience in a direct support role.

• Independently troubleshoots and restores routine and advanced technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures.

• Proactively monitors and performs preventative maintenance.

• Perform necessary diagnostic, root cause analysis, and corrective actions for hardware and software problems using predetermined methods.

• Able to identify and escalate to appropriate groups; collaborate to identify root cause.

• Candidate will create checklists and procedures for problem control and prevention.

• Work in a team setting, sharing information, designated SME for assigned areas/functions of the business and other technical teams.

• Responds, resolves, and documents service tickets in a timely manner according to service level agreements or assigned completion dates.

• Resolves work orders and problem tickets across multiple locations including those remotely supported.

• Focus on more complex issues requiring greater expertise.

• Provide 24 x 7 on-call support as assigned as well as shift flexibility and travel as required.

• Work independently without direction of teammates or manager to complete work orders and trouble tickets for end users.

• Ability to complete project and activities independently with little or no follow-up from Manager or Senior technician including assigned change control tasks.

• Ability to travel locally and remotely for projects, escalations, outages, production support, and cross-training.

• Ability to install and service equipment located on the floor as well as, overhead.

• Ability to communicate with the business to seek buy-in and understanding of mutually desired goals and objectives; think enterprise.

Required Qualifications

• 1+ years in a Microsoft windows environment providing hands-on IT Desktop Support.

• 1+ years in a Microsoft windows environment providing remote Desktop Support using remote tools such as Splunk, Splash top, RTS, Go to assist, and/or Remote Desktop.

• 1+ years of hands-on experience supporting printers such as: Zebra, Ricoh, HP, Cannon, and/or Lexmark.

• 1+ years of experience installing and maintaining equipment located on the floor as well as overhead.

• Ability to move printers, monitors, and other equipment as needed up to 50 lbs.

• 1+ years of problem solving/trouble shooting experience that demonstrated working knowledge of operating systems/hardware/software.

• Post training must be available to work the shift, Monday through Friday 9:00 AM EST- 6:00 PM EST.

• Must be flexible with shift. First 4 weeks of training the start and end time will vary based on who they train with/shadow.

• Ability to work in office 100% of the time. This is NOT a remote role.

• Ability to travel for projects, escalations, outages, production support, and cross-training. Approximately 25%.

• Reliable transportation.

Preferred Qualifications

• 2+ years in a Production Environment proving Desktop Support HIGHLY Preferred

• Good oral and written communication skills and possesses a strong customer focus.

• Completing project tasks independently with little or no follow-up from Manager including assigned change control tasks.

• Bachelor's degree and 3 + years of experience in a hands-on desktop support role.

• Experience in a Windows environment with MCSE, MCP, A+, SEC +, Network + certification.

Education

• Associate's Degree or Certification and experience required

• Bachelor’s degree in computer science preferred.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$21.10 - $49.08

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 05/31/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.