Citi Retail Services - Senior Business Solutions Manager – Specialty & Fuels in Elk Grove Village, Illinois

  • Primary Location: United States,Illinois,Elk Grove Village

  • Other Location: United States,Georgia,Atlanta; United States,Texas,Irving

  • Education: Bachelor's Degree

  • Job Function: Project and Program Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 18024085


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Role Summary / Purpose

The Senior Business Solutions Manager (BSM) is responsible for transforming assigned strategic program objectives into well-delineated and executable solution designs and planning activities. Working with senior leadership in Partner Management, the BSM leads cross-functional teams to meet goals and deploy new products, services and process enhancements on behalf of our Specialty & Fuels (SPG) partner. The BSM and their team, in partnership with the IT Relationship Manager, are responsible for providing critical in-depth analysis, along with interpretive thinking, in order to drive the organization to analyze opportunities and develop innovative solutions which contribute to strategic business needs and the technological direction of our retail partner-based businesses.

The BSM utilizes their comprehensive knowledge of multiple business and technology functions to achieve the desired objectives working closely with all essential Centers of Excellence (COE) resources and through management of the SPG BSM team. As the primary Business contact point for our internal and external partnership teams, BSMs are responsible for solving both individual and cross-functional partner program objectives through in-depth evaluation of complex business processes, systems and industry standards. They have a deep understanding of business requirements and of technology, and are able to explain the business needs to the technologists, and can "translate" technological terms and concepts to our business teams and external partners.

The BSM in partnership with the ITRM creates and manages the overall strategic solutions roadmap for our partner and is part of the SPG General Manager’s strategic council. They will ensure that the status of all assigned solution activities are accurately updated and reported on, including incorporation into broader monthly and quarterly business reviews, strategic planning and partner update sessions. They are accountable for managing partner Project Initiation Requests (PIR) and the resulting planning and justification processes, including presentations to the Business Prioritization Office (BPO) for approval. Once approved, the BSM works closely with the ITRM, ITBAs, BPMs, ITPMs, Application Development, Testing, Info Security and other required COE resources to deliver solution work request and sizing; ensuring continuity of the solution design and purpose as it moves into the execution phases of delivery, and that all partner, regulatory, legal and operational requirements and design approvals are met.

Key Responsibilities

  • Lead the SPG Business Solutions team; primary contact with SPG Partner Management team, including the General Manager, vertical/partner leads, and their leadership team.

  • Create and manage the overall strategic solutions roadmap for SPG partnership; report out status to appropriate internal/external stakeholders (including the SPG partners) on a regular basis.

  • Acts as overall solutions owner in all phases of the concept development, feasibility, approval, preliminary sizing and prioritization process (for Waterfall delivery projects). For projects delivered via Agile, coordinate scope & requirements (both Citi and partner), solution, and timeframes with Product Owners/Teams. Obtain partner approval for proposed solutions and associated delivery schedules.

  • Act as the partner-facing Business solutioning expert and point of contact for new concepts.

  • Acts as liaison between the business, partner, and IT staff responsible for the delivery and performance of the platforms, products and services.

  • Present solution recommendations for approval within the defined PIR/BPO processes.

  • Conduct in-depth evaluations of complex business processes, systems, industry, retailer and legal/regulatory standards and practices. Utilize output to influence direction of strategic conversations.

  • Identify and develop broad initiatives to benefit multiple partners, ensuring cross partner visibility and leveraging of Citi operational efficiencies and best practices.

  • Build and sustain interaction models with all essential teams and COE’s, supporting the design and implementation of solution objectives across partnerships and the Citi organization. Critical stakeholders include Partner Management, Business Delivery, Digital Partner Management, as well as the various SPG partner teams.

  • Influence and negotiate with senior leaders across functions internally and externally with partners.

  • Work with SPG partners and the Partner Management team to drive timing and alignment of partner resources required in the delivery of prioritized projects.

  • Participates in partner business review meetings with internal and external partner contacts.

  • Allocate work across SPG BSM team to ensure timely completion and personal development of team members.


  • Ability to create, manage and communicate strategic concepts and project status to Partner Management and external partner

  • Demonstrated ability to influence critical stakeholders in order to drive successful outcomes.

  • In-depth knowledge of the key components of retail credit card programs

  • Familiarity with account receivables and acquiring / network processing platforms

  • Strong knowledge of retailer's management, operations and point-of-sale processing environments.

  • Strong process improvement and applied knowledge of project management / lifecycle disciplines

  • Previous track record demonstrating leadership of multiple successful strategic projects

  • Strong leadership, interpersonal, influence, negotiation, organization & communication skills

  • Ability to coordinate and manage projects across multiple business segments

  • Self-starter - comfortable in high velocity, time sensitive and highly visible executive management business situations.

  • Demonstrated sound judgment in issue management and escalation

  • Superior time management and prioritization skills

Experience / Education

  • 8 – 10 years of work experience that includes relationship management or client-facing support as well as business analysis

  • Experience with concept development and prioritization of IT projects preferred

  • Analytic and problem solving skills

  • Strong organizational skills with a track record of efficiently managing multiple activities and initiatives, as well as shifting priorities

  • Strong interpersonal skills

  • Excellent written and oral communication skills, including presentation skills

  • Proven ability to exert influence across organizational levels and functions

  • Bachelors degree or equivalent experience; Masters degree a plus